Overall this is a very nice hotel, but not a 5 star. My husband and I were looking for a romantic excape to celebrate our 20th Wedding Anniversary. We were looking forward to nice long walks on the beach. Unfortunately due to recent storms, major beach erosion has washed all of the sand back into the ocean, and there is no beach to walk on. This is obviously not the hotel's fault, but hopefully this can be resolved because the beach is a major draw for this hotel.
Upon checkin we were impressed with the friendly greeting of the front desk manager. Upon learning that we were there for our anniversary, he offered us a complimentary bottle of wine. Very nice. The bellhop followed us up the elevator and brought our bags to our room, grabbed the tip and took off. The room was warm, he did not turn on the air or fans, or open the doors to the ocean, and he did not offer to get us ice.
We had a oceanfront king suite. The room was very nice and spacious, but the cleaning staff must have been busy too, because they missed a few things. There was no plactic insert bag for the ice bucket, there were dirty coffee grinds in the coffee maker, and dirty fingerprints on the closet door. Mostly however, we noticed that the technology is about a decade behind in the rooms. There is no wi-fi, high speed internet is thru a yellow phone cord that comes out of the wall. The two TVs in the room are big heavy boxes, not flat screens. There is no place to plug in your Iphone to play music. They will however sell you 120 minutes of generic music via the box tv for $10..
Since we could not take the much anticipated walk along the beach, we went to the pool. The staff there was very friendly and accomodating. However there were a few dissapointments there as well. The lazy river needed some sprucing up. Some of the landscaping had seen better days and was littered with trash. The walls surrounding the area were faded and needed painting. However, it appeared that they working on painting the exterior of the hotel, so perhaps the pool area was next.
After returning to our room and showering off the pool water, we wanted to lounge out on our balcony to gaze at the ocean and enjoy a glass of wine. It would have been fabulous if the hotel had offered robes in the room, but they did not. Later that afternoon we were in the lobby and decided to sit on the veranda in the rocking chairs. It looked like such a relaxing enjoyable activity and it was, but I noticed the railing and the arms of the rockers were black with dirt and grime. An occasional scrub brush and warm soapy water would have easily corrected that problem.
Perhaps I had an over-critical eye, but for what we paid for the room, I expected much more. Overall, our stay was enjoyable. The room was comfortable and most of the staff we interacted with were very friendly and accomodating.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Susan H,
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Thank you so much for your review and for pointing out the things that you observed that needed improving. Please accept my apology that we did not meet your expectation or the ones we set for ourselves. The items that you have mention are not acceptable and I can assure you that we are addressing each one.
As for the beach you are correct that recent changes in the tides and passing storms have left the beaches of Ft. Lauderdale narrow and in need to repair. We are working hard with the City, DEP and our own private engineering firm to lay in the proper plan to restore and rebuild our dunes and stairs.
I am please to say that we have begun our room renovation and soon all rooms will have flat screens and wifi as well as a new look. We are working hard to make sure we live up to the reputation that we have achieved over the years and hope that you will return to see the improvements.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.