Let me start by saying that I was extremely excited to stay at this resort, despite many of the negative reviews about the staff. I am a very positive, optimistic person and I just knew that our stay was going to be perfect....That said, I'll begin with the many positives I experienced.....
This hotel is beautiful. The view is perfect, the decor is excellent, the atmosphere lovely. The vicinity to the beach is irreplaceable. We were upgraded to an oceanfront room upon arrival, which started the trip off right. The concierge, David Tapp, is excellent. He is extremely helpful and friendly, a huge asset to the resort. The food is very good, restaurant service fine. The room was spotless and spacious. I had an absolutely flawless stay, until my last day.....
Unfortunately, I experienced a security issue. An item was taken from my room, almost certainly by housekeeping. At first, the front desk staff acted as if it was my fault I had something stolen. Then, the insisted that I "misplaced" it. Let me just say, I am 110% sure I left this item in my room. I never left the hotel all day, except to go to the beach. They showed no concern and definitely no apologies. The response was "do you want me to call the police?" I was not even in the least bit rude to the staff, although I should have been, considering the way they treated me. I am not going to name names on here because I do not want to discredit anyone-as I understand everyone has bad days. BUT there is a serious problem with customer service at this hotel. I am thoroughly disgusted. I was told that the manager would contact me, but have heard nothing. I absolutely hate writing negative reviews. I know that some people look for things to complain about and I am absolutely not one to do that. I had no complaints until this incident. I feel that something needs to be done because the personell at the Grand Pelican is seriously lacking.
If you stay at this resort, I am sure you will enjoy your stay. Friendly advice: NEVER leave anything in your room that is of any value whatsoever. I realize that there was a safe deposit box in the room-as the front desk manager RUDELY reminded me after the incident-that I could have used. But the fact is, I didn't. I trusted the hotel and the staff-and personally thought nothing like this could happen at an upscale facility such as this one.
This resort needs a complete personell replacement, from the top down. As I said before, David Tapp-the concierge, was the only person that showed any concern or recognition of my problem, which was appreciated.
If Overall: Hotel was excellent. Unfortunately, service was incrediblly terrible.. I'm sure there are Super 8's with better management and personell.







