The hotel looks like a 4 star hotel, smells like a 4 star hotel and desperately wants to be a 4 star hotel but sadly, the staff is some of the worst, if not the worst, that I have encountered. I have stayed at many 4 and 5 star hotels and this is not one of them. The staff was worse than even 3 star hotels. First I pull up in a car and no one, NO ONE , is in front of the hotel, it wasn't until I was a few feet from entering that someone came out, but he didn't even offer to help me with my bags at all, he just asked if i was checking in. He was a bellhop too.
Then when I went to check in the front desk woman was clearly on a personal call and took a few minutes with it before getting around to little ole me. The room is very nice, I will give them that. They have absolutely no bottled water in the room. None, at all! Ive never seen that before. I was hungry when I got in, it was a little after 3pm and tried to call the front desk, concierge, and room service and no one answered. Eventually I was able to get someone live and asked them about room service. In the room directory, even though there is no menu it says that they have 24hr room service. But no, I had to wait until 6pm to order something. So if you are hungry, order between 6pm and 11pm or go hungry. I couldn't believe it, they had nothing available. So my food arrives and though I really don't care for the prepping of the dinnerware and what not that they usually do, I desperately missed it after this. First off, I ordered a pizza, which he came in and put it down on the coffee table, on top of a book that was on it. It was on a little brick oven thing and wrapped in foil. So just like that, not on a tray, nope, just by itself. Then he brought in a tray with my fries and water on it. No lemon slices, even though I requested them, no extra ketchup, no salt, no pepper, you know the standards you shouldn't have to ask for. And then he brought in my plate of cupcakes, and they had no cover on them, so he brought them up from the kitchen like that, uncovered? Eewl. Also, I didn't get any extra plates to put my pizza on, not that it was on a plate to begin with, no silverware at all, not even any napkins. Dead serious. And he put the tray on the desk next to my computer and the pizza on the table on my book??? Hideous, the whole staff was just a disgrace, with no common sense at that. I usually get won over by the staff, so that's a huge issue for me. The food was also not too good. The pizza was so-so. A thin and soggy crust and I highly doubt it was fresh. The parm. fries, and I love parm. fries and have had them from quite a few places, well they were soggy as well with no flavor too them, even the ones that were plain were tasteless. They should have used truffle oil. And the cupcakes look and taste store bought. I was just so astonished at how truly horrible the entire staff was. You think with all these reviews saying so, that they would do something about this, but I suppose not. Overall, Id say its a 3 star (only because the rooms and decor are nice) parading as a 4 star hotel. Go elsewhere. The crown plaza is inexpensive and very nice, stay there.
