Really like this hotel - just spent 4 nights here. This is the 3rd year in a row our company had our Winter Sales Meeting at The W. The food was great & the service was exceptional! The staff was Super Friendly catering to your every need. Make no mistake this is a trendy but very expensive place so the service should be exceptional. The only reason I gave 4 instead of 5 stars was my cramped room - as I mentioned I stayed here 2 previous times & my room this time was much smaller than the standard room. My room was 1712 which was the first room on the left from the elevator in Tower 1. I assume all the rooms ending in 12 might be this way. If your at check in and they give you a room ending in 12 I suggest you ask for another room. Don't let this stop you from staying here. Book it and enjoy.