My husband and I were very disappointed with this hotel. We had read great reviews and the price wasn't so bad so we decided to book it. I was arriving on a late flight so my husband checked in at 9pm before he came to pick me up (9pm is technically after-hours for check-in, so he had to call a number for the front desk person to come down and complete the check in process) The rooms were not bad, pretty well-kept and clean, and we probably would've recommended the place if it weren't for the terrible incident in the morning. Around 10:15 am we were laying in bed, half-dressed and enjoying a slow morning when we hear a man's voice talking to someone and keys hitting the door. My husband called out saying "There's someone in here!" and "Occupied!" loudly but the man continued to open the door without knocking . . .if either of us were decent we would have gotten up to prevent the door from opening but instead had to cover up and call from the bed as a stranger opened the door to our room. He shut the door after realizing the situation. We checked out around 10:45 am (checkout time is 11) and mentioned the incident to the manager, who was at the front desk. We said that someone came into our room at 10:15, without knocking, while we were still in bed. I expected at least an apology, but none was given! Instead the manager repeated "it's alright, it's alright, it's the cleaning people, most people are checked out by that time anyway." When we brought up that checkout time was 11am, he continued to repeat "It's alright" numerous times, as if it were our fault!! His tone was very condescending and aggressive, even though we had lightly brought up the incident and were NOTasking for anything (discounted room, voucher, etc) just stating an upsetting experience. He literally waved us away with his hand when we asked if he could please remind the staff to knock before entering the room. Never once a simple apology! If customer service is important to you I'd recommend booking a different hotel in the area, you'd be better off with the similarly-priced Best Western next door.
- Also Known As:
- Harbor Beach Hotel Fort Lauderdale
- Harbor Beach Hotel
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