There were some positive things about visiting Cocobelle but some of the things that others mentioned didn't quite match our experience (eg. friendly service). The booking was very straight forward and simple, it was fairly easy to find, reasonably close to the beach (can walk), the rooms were very clean and homely and the owners were friendly and inviting/understanding to a certian degree.
When we arrived the owner was very eager and excited about our stay. She had our paperwork ready and a handful of towels prepared for us to go to the beach. I can't say anything negative about the hotel, but it just wasnt our taste...it's obvious that many others liked it. For us, our dislike may have been due to the lack of quietness & privacy, people walking by the windows, noise in the pool area and insufficient window coverings to be private.
The owner did take care of the hotel & you can tell by the cleanliness of the rooms and the property. For the most part, the stay was enjoyable but the only thing that made it not go so well was the large roach my 3 year old found in the kitchen area. She discovered it as we were looking around the room. During the entire stay, she did not want to walk around on the floor because she thought the bug would get her. If anyone out there who has kids & who's kids has never encountered a bug, especially the floridian cocroaches that are about 3" long... it is definately a scare. I'll admit, even my husband and I were somewhat uneasy about the incident. Was there more of these guys lurking around? Although it was almost dead, the legs were still kicking. My husband and I were okay and could have managed to stay the nights that we booked, but it was obvious that my daughter wasnt. Upon calling the owner, she was very apologetic and removed the bug immediately. That was great & we appreciated her honesty and explanation. What we didnt know at the time was that my daughter was very traumatised by the whole experience.
What we didnt appreciate was the rudeness that we encountered as we asked to check out the next morning. The owner acted like she knew what we had to go through that night to console my daughter. I'm sorry, but we waited 5 years to go on vacation, we planned for 4 months to book our hotel and our stay during our week long trip in Florida, it was our first time in Florida and wanted to make the best of our stay. It was our 5th wedding anniversary and we were not going to stay in a place that *everyone* in the family felt comfortable at. We barely spent time in the hotel and the time we did spend, was spent mostly on the bed with my daughter and for a quick change of clothes.
We apologized that we didnt want to stay & for the inconvenience, we offered to pay any cancellation fees and for the night that we stayed. We were NOT looking for anything free or to get away from paying for anything. We just wanted to stay somewhere else, even if it meant paying for the entire time we originally booked. But we were rudely told that "I dont buy your story". Who is she to judge our family and the care that we have for our children. If our child is not comfortable, we're *not* going to ruin our vacation by staying. Tell us what we owe & leave it at that, refrain from judgemental comments because it's just not good customer service! We're paying for our night & any other fees, but we would be paying a bigger price by staying here & not enjoying our trip.
I'm sorry, but if you're looking for a place with customer service, you might not find it here. They're apparently very friendly, that is if you have no concerns.


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