This is a hotel where the pluses are lovely, but where the minuses do detract from what is billed as the only true luxury hotel in Fort Lauderdale.
The pluses: The lobby at the new Fort Lauderdale St. Regis is beautiful, done in calm shades of cream, white and beige and featuring vast expanses of cascading marble levels accented by Matisse-inspired beach murals and stainless steel sculptural room dividers. Likewise, the rooms are what you expect in a luxury beach hotel – hardwood floors in the entry and seating areas, plush berber carpeting in the bed area, and enormous marble baths. The views from most of the rooms are classic sunny South Florida, either beach or intra-coastal. The fitness facility is spacious and state-of-the art. The front desk and concierge staff could not be more attentive and friendly.
The minuses: Some of the rooms are directly over the exhaust fans for the restaurant, sending smells of hamburgers onto the balconies and even into the rooms. Also, some of the rooms are too near the HVAC machinery, so that noisy fans intrude into the rooms even with the doors shut. (On the balcony, it sounds like a wind tunnel.) The walls between the rooms are thin; we heard crying babies and conversations on one side and the clock radio left on by housekeeping in the vacant room on the other side woke us up in the middle of the night. The HVAC is not what one expects at a St. Regis; it frequently was too hot and stuffy – there must be a mechanism that turns off the system if no movement is detected in the room (as during sleeping hours). Housekeeping was ridiculously slow. A “make-up room” light illuminated at 10:30 AM still was ignored by 4PM, when the room remained un-made. Likewise, turn down service was skipped or tardy throughout the stay.
Valet parking was erratic (and at $30/day, that is inexcusable). Calls to have our car brought from the garage were acknowledged but then ignored, so that the request had to be repeated at the front door, with the resulting wait the phone call was intended to avoid. In the restaurant, on an unbusy morning, a prompt order for juice and coffee, and visits by two other servers asking if we needed anything still did not produce the requested beverages until finally they appeared long after adjacent tables were seated and presented with their morning drinks. In the spa, the absence of sauna, steam bath or Jacuzzi is inexcusable giving the billing of the spa as state of the art. The automated in-room television check-out did not work.









