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“Stay somewhere else!” 2 of 5 stars
Review of Candlewood Suites Ft. Lauderdale Air/Seaport

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Candlewood Suites Ft. Lauderdale Air/Seaport
2.0 of 5 Hotel   |   1120 West State Road 84, Fort Lauderdale, FL 33315   |  
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Ranked #47 of 133 hotels in Fort Lauderdale
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Stay somewhere else!”
2 of 5 stars Reviewed March 9, 2013 via mobile

Bad experience....poor management....dirty room....bathroom stool lid broken....overall just a terrible experience prior to having a wonderful cruise on the Oasis of the Seas. It's time for the public to step up and expose these kind of flea bag rip off hotel/motels. Travel companies need to avoid placing their clients in lodging accommodations (like this one) that doesn't meet quality and cleanliness expectations/standards.

  • Stayed January 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LM-Management, Manager at Candlewood Suites Ft. Lauderdale Air/Seaport, responded to this review, March 20, 2013
Thank you for taking the time to post a review of our property. Please accept our sincerest apologies for the issues you encountered during your stay and for the negative impression you had with the room accommodations and quality of the service you received. We are certainly going to discuss your comments with our staff. Your feedback is very important to us as this assists us in continually improving the services and facilities we have to offer to our guests.
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170 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Nanaimo, BC
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 7, 2013

Stayed here for one night Feb 2013, the night before a cruise. We arrived early and the staff did everything they could to get us into our rooms as soon as possible. Front desk clerk even went, without us asking, to get us cold bottle of water. This property is nothing fancy, rooms are large and clean with a great full service kitchen. Across a busy street it a strip mall with both a grocery store, liquor market and a few fast food places to eat. Our airport shuttle was a bit of a wait but at this time of the year, with cruise season in full swing, that was to be expected. This hotel doesn't offer a continental breakfast, but for $5 we ate next door at the Holiday Inn. We paid over $220 for a night, which I felt was fairly expensive, but with a great location, close to both the airport and the cruse ship terminal came the bigger price tag. We thought we would save money and book 2 cabs as we were a party of 8, rather than catch the shuttle offered at $10 per person, but the cabs were unreliable. Despite calling and making arrangements the night before, only one cab showed up. Half our party was left behind and ended up catching the shuttle anyways. I would recommend paying the shuttle cost and save the headache of dealing with the cabs. I would definately stay at this hotel again, especially because of the friendly and helpful staff.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Ft. Lauderdale Air/Seaport, responded to this review, July 13, 2013
Dear IslandDeena,

I want to thank you so much for taking the time to provide us with such important information about your recent stay. We are delighted to hear you enjoyed your stay and your experience makes you want to come back to our hotel. Your positive feedback makes it all worth our efforts.

Thank you again for your feedback. We look forward to your next visit.

Sincerely,

Connie D
Case Manager
IHGCare
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 27, 2013 via mobile

I overall had a great experience, my stay wasn't long but I'll definitely comeback whenever I'm in the area. Tomas Bermuda was a great help in locating my clothes after I checked out and forgot a couple of items.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 24, 2013

I travelled to Ft. Lauderdale last weekend with my friends for vacation and spent our time at the Candlewood Suites, It was the nicest Candlewood and Front desk staff and housekeeping are very helpful,,, The beds are comfortable and clean..... We recommend it highly! ;)

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port-au-Prince, Haiti
Senior Contributor
38 reviews 38 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed February 21, 2013

I normally stay at the adjoining Holiday Inn (owned by the same people), but they were booked so I decided to try Candlewood.
The location is convenient to FLL and there is a free shuttle which starts running at 4 AM. The? rooms are fairly spacious and are equipped with a stove, microwave, sink, dishwasher and full size fridge. They also allow pets with a deposit.
The hotel doesn't have a restaurant or bar, but it is located across the street from a strip mall with places for pizza, chinese and thai. There is also a Subway, Wendy's and a McDonald's as well as a bar, a Laundromat and a supermarket.
The hotel was full of people spending a couple of days in Ft. Lauderdale before their cruise departed, but the rooms and common areas were clean and the staff was friendly and helpful.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 19, 2013

I was a little disappointed with this hotel because the room I was given wasn't what I expected based on photos. But it was late and in fairness, they did offer another room type, but worse. The two beds included the sleeper sofa which was a pain to take out. The room's floor was sticky and the staff seemed put out as a few times they seem to have personal visitors, although it could have been bored guests needing someone to sit and talk to for a while. I was never acknowledged as a Priority Rewards member the whole stay and explained that on a survey I received after my stay. Someone from the hotel called and said they would pass this on and someone else would be contacting me. They didn't. At least the location was close to the airport and a shopping center across the street for necessities. I have stayed in other Candlewood Suites that were much better, that is why I was disappointed.

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  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Ft. Lauderdale Air/Seaport, responded to this review, March 6, 2013
Dear maxijet,

Thank you for taking the time to post a review of our property. I am happy to read you found our location convenient. Please accept my sincerest apologies for the inconveniences you encountered during your stay and for the negative impression you had with the room accommodations and quality of the service you received. I will certainly discuss your comments with our staff. Your feedback is very important to us as this assists us in continually improving the services and facilities we have to offer to our guests.

Again, thank you for posting your comments.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham
Senior Contributor
32 reviews 32 reviews
22 hotel reviews
Reviews in 20 cities Reviews in 20 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed February 18, 2013

I stayed one night in this Holiday Inn property with my wife as we awaited a cruise the next day. We found the location to be convenient to the Fort Lauderdale port. We had no problem with the room other than that fact that one side of the bed is so very close to the wall that it made getting in and out of the bed a bit of as task for one of us. There is no food, other then snacks, but for $5 each we could walk across the parking lot and eat a continental breakfast at the Holiday Inn Express, which we did. For dinner we could have walked to a German restaurant about a block away but instead took a free shuttle to the Holiday Inn Crown Plaza to eat and received a free drink for our effort.
They also had a shuttle to the port which was on time and very helpful. There is a single small couch for a waiting area so it gets a bit crowded in the morning.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites Ft. Lauderdale Air/Seaport, responded to this review, July 19, 2013
Dear AuburnBirmingham,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient.

However, We’re sorry we fell below your expectation on the bed arrangement. We will look into this point. We are confident the necessary adjustments will be made, in order to ensure complete guest satisfaction. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Candlewood Suites Ft. Lauderdale Air/Seaport

Address: 1120 West State Road 84, Fort Lauderdale, FL 33315
Phone Number:
Location: United States > Florida > Fort Lauderdale
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#25 Family Hotel in Fort Lauderdale
#47 Top resorts Hotel in Fort Lauderdale
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Ft. Lauderdale Air/Seaport 2*
Official Description (provided by the hotel):
Welcome to Our Fort Lauderdale Airport Hotel The Candlewood Suites of Fort Lauderdale, Florida brings you the comforts of home with a convenient location. We're two miles from both Ft. Lauderdale Hollywood International Airport and the Amtrak Tri Rail Station. While lodging in Ft. Lauderdale you'll find many exciting attractions nearby. Spend a day exploring Fort Lauderdale's waterways on a water bus or JungleQueen boat tour. You'll find popular districts like Las Olas and Riverwalk Arts and Entertainment District just three miles from our extended stay hotel. Ft. Lauderdale is also home to many of Florida's sports teams.With Port Everglades Cruise Port and Broward County Convention Center two miles from our suites, Ft. Lauderdales business travelers can benefit from our location. Other nearby businesses include Marathon Ashland Oil Maritime Professional Training Bombardier Embraer Air and Jetscape. Our Fort Lauderdale, FL hotel has a 24-hour business center to meet your business needs. Unlike cheap hotels in Fort Lauderdale, our Cruise Port hotel offers complimentary amenities like laundry services, a CD and movie rental from our lending library and high-speed Internet access. Purchase snacks and necessities from the Candlewood Cupboard store relax in your suites triple-sheeted bed and cook out on the Gazebo Grill. Candlewood Suites invites you to enjoy a memorable stay in our pet friendly Ft. Lauderdale hotel. ... more   less 
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Also Known As:
Candlewood Suites Ft. Lauderdale Air/Seaport Hotel Fort Lauderdale
Candlewood Suites Fort Lauderdale
Candlewood Fort Lauderdale
Fort Lauderdale Candlewood Suites

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