Stayed for three nights in this hotel in May 2007. We booked a 1 bedroom suite with oceanfront view and the suite was really quite spectacular. The wrap around balcony provided fantastic views of the beach and ocean and with the hotel being so new all of the fittings inside were modern and good looking. It was also very spacious, probably larger than our two bedroom apartment in Manhattan! When we booked the room the price difference for one of the ocean front rooms was only about $50 extra per night and I would highly recommend doing this upgrade. The other rooms which are advertised as "oceanview" are actually on the side of the hotel so do not provide anywhere near as good views, and also those balconies are probably about a fifth of the size of the oceanfront balconies.
The pool area is lovely and whilst we were there it was very quiet and relaxing for a hotel of over 300 rooms. The service at poolside was adequate, though there is only a limited food selection. The drinks prices are ok, slightly expensive but you do get free refills on some soft drinks.
The location of the hotel is good - right on the beach, and away from the more crowded beach areas which are about 20 mins walk south of the hotel.
Other reviews have suggested that the hotel staff were discourteous and rude though we found the majority of them to be very pleasant, e.g. the staff who checked us in were very friendly, the porter who took us to our room was very friendly and chatted to us about the hotel and the area, the concierge was very helpful with restaurant recommendations and booking taxis, room service staff were equally friendly.
The only real complaint about the hotel is the lack of a proper restaurant. At the moment the only eatery is the poolside bar, which served ok food but we did not wish to eat there in the evenings having sat by the pool all day. There will be a restaurant opening at the front of the hotel in due course and the sooner the better really. Still it was only about a $10 taxi ride to Las Olas Boulevard where there are a variety of restaurants and bars to try.
We also had one minor complaint about one staff member though this may have been down to a misunderstanding. On our last night we enquired at the check-in desk if we could check-out late the next day as we weren’t due to leave the hotel until 6:30pm. We were told we could stay in our room until 2pm free of charge or pay $75 up to 6:30pm. We said we would check out at 2pm, as we were happy to sit by the pool and change in the changing rooms before catching our flight. However, the next day was cloudy and stormy so at around 12pm I asked the check-in desk if we could pay the $75 dollars to have the room until 6:30pm only to be told that that was not possible and we would have to pay $75 to stay till 2pm or the full room rate again (around $400) to stay until 6:30pm. No whether the lady the previous night had been mistaken or whether the staff are able to use discretion in applying such charges, it was simply the attitude and lack of care of the check-in lady which had us perturbed. Given the weather conditions meant we couldn’t really stay by the pool and that the hotel was clearly not even half full there was no reason why we couldn’t have been given a room for a few hours, without having to pay the full nightly rate again. We ended up not paying, and just sat around the hotel instead until it was time to leave.
A point of note which other reviews have also mentioned - there is currently major construction both directly to the north and south of the hotel and while this was a bit of an eyesore we were not at all disturbed by noise. I'm not saying it was silent but the noise levels were not sufficient to cause me any problems, no more noisy than the traffic passing by on the main road in front of hotel.
All in all a great hotel for a relaxing weekend escape.