“Overall OK. Staff needs training. No DVD players”
We stayed at the Coconut Bay "Resort" recently (June 2012). I agree with whom ever said it's not a "resort"... but overall, it was OK for a week. We had a few issues with our room, but they took care of them - not as FAST as I would have liked, but they took care of them. The maintenance staff was very nice. The office staff acted like we were bothing them when we reported issues - an EXTREMELY loud ceiling fan in the bedroom, a beyond-rusty rack in the freezer, ants all over the chair, floor and window seal in the bedroom, and the cable was terrible for our first two days, but it cleared throughout the week. (They did take care of these issues though)
The room was clean AND THEY DO HAVE Wi-FI in each room now. We stayed in a one bedroom, 2 1/2 bath (which was nice to have an extra bathroom). The view from our bedroom faced the boats in the back, which was nice.
The pool was nice and toasty. We didn't use the grills, but peaked in them, and they were very clean.
Two things that I didn't like. We arrived early Saturday and used all over towels by Tuesday. They exchange the towels on Wednesdays - as opposed to other places we've stayed where you can just go exchange your dirty towels anytime for clean ones...AND when you use all of your blue pool towels, they don't give you any at all and recommend YOU wash them...(we flew to this location, so we didn't pack any of our own towels).
The second thing I didn't like was in the bathrooms (in ours, not sure about others)...we had to look through these ceiling vents at the rusty pipes - it made me feel paranoid in this age of secret cameras in bathrooms (but I figured they would delete my big butt, ha,ha!)....
OH, What I DID LIKE was they let check in early because our room was ready. Our plane arrived at like 10 a.m.
Location was Great - beach close by, the Galleria Mall is great, the state park was beautiful...(We also took a Water Taxi and visited the outletmall)
Hope this helps. (Overall, not the worst place-but if you have an issue, be patient with the staff)....
Oh, Santa also lives here.....look for him at the pool....he was VERY nice.
Rooms facing the river were nice
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.