My husband and I recently stayed at your resort the night of 19 March 2015 - Rodeway Inn and Suites Airport/Cruise Port, Fort Lauderdale. (Booked through AAA)
After checking out on 20 March, we left for several days in USVI and BVI. At the airport prior to boarding our flight, we remembered that we left some items in the refrigerator of our suite (I believe it was 4105 - a ground floor suite w/jacuzzi!)
I phoned the front desk and spoke with Chad Holness and explained what we left and where we left it. Chad informed me that he would check with housekeeping to see if the items had been recovered and he would call me back.
Within 15-20 minutes, Chad called to inform me that Housekeeping did indeed have our belongings.
Mind you it was not anything of value, just some items we'd like to have back in our possession if possible.
Chad indicated he would hold the items for our return to Fort Lauderdale in a week.
Upon our return to Fort Lauderdale on 26 March, I phoned the resort. No one seemed to know what I was talking about, so I drove to the Rodeway Inn to speak with someone at the Front desk...Mr. Chad Holness was not working at that time.
Upon my arrival at the front desk, I spoke with Ms. Kourtney Pratt and explained the situation. She said she would try to contact Mr. Holness and would contact me if she had any success.
I left the property. About 30 minutes later, Ms. Pratt phoned to say she had talked to Mr. Holness, located my belongings and they would be waiting for me.
I turned around and headed back to Rodeway and picked up my belongings.
At that time, Mr. Ryan Wise helped me as well.
I wanted to take this opportunity to say THANK YOU for the fantastic customer service that I received from your Front Desk employees: Mr. Chad Holness, Ms. Kourtney Pratt and Mr. Ryan Wise. They are all three exceptional and I do hope you will take this opportunity to place this letter in their personnel file and to share it with them...I told Kourtney I would write - and I have at last :-) .
In addition, prior to check out, I was so impressed with your facility, that I joined Choice Privileges and am now a member. I do hope to be able to visit you again if/when we return to Fort Lauderdale.
With sincere aloha,
- Official Description (provided by the hotel):
- Hotel near Port Everglades Cruise Port & Fort Lauderdale Hollywood International Airport (FLL). Your Stay Includes Free Breakfast and High Speed Wi-Fi Internet with On-site Family Restaurant, Bar & Grill. We also Offer Park & Cruise Fly and Day Stay Packages with Free Shuttle. We offer tours and transportation to the world-famous Sawgrass Mills mall, Fort Lauderdale beaches, Hollywood beaches, Everglades Tours, Seminole Hard Rock Hotel & Casino, Sun Life Stadium; home of the Miami Dolphins; and Las Olas Riverfront featuring a variety of restaurants, boutiques, bars and entertainment. The hotel features renovated rooms and beautiful gardens and landscaping. This Fort Lauderdale, FL hotel offers shuttle service to and from the following locations: Free shuttle to and from Fort Lauderdale-Hollywood International Airport (FLL). Free shuttle to and from Port Everglades Cruise Port, early pre-board availableo We also can arrange for private shuttles for family and early boarding at the cruise port. Free shuttle to and from Broward Convention Center. Shuttle service to and from Miami Cruise Ports (charge). Shuttle service to and from Miami International Airport (MIA) (charge) ... more less
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- Also Known As:
- Rodeway Inn And Suites Airport/Cruise Port
- Rodeway Inn & Suites Airport/Cruise Port Hotel Fort Lauderdale
- Rodeway Inn Hotel Airport
- Rodeway Inn Fort Lauderdale
- Fort Lauderdale Rodeway Inn