Cons:
The hotel is dated, the updates shown in pictures on internet, are not in every room. We had a small bathroom with a simple pedestal sink. No frills. The decor is simple at best. The couch is covered in palm tree fabric, the drapes in the same fabric, etc... Looks like a set from the Golden Girls, circa 1990. The pictures are simple prints that are surprisingly hung too high on the wall. (should be eye level of an average sized person, the person that hung these, must have been 8 ft. tall)
The pictures of the hotel were obviously taken with some type of telephoto lens which elongated the pool and property. It is a rather small property.
The breakfast too is simple at best...packaged danishes, bagels, coffee...nothing special.
The entire place is small, so the variety of clientele is limited.
Pros:
The best customer service I have ever experienced. Each employee at the resort, greeted me with a handshake and an introduction. Each employee continually asked what they could do to make our stay more comfortable.
The place is super clean. Windows, walls, mirrors, pictures, etc...very clean
The linens were comfortable.
Free poolside drinks during the afternoon. When we ran out, asked John if there was more, and more were promptly made.
Likewise while lounging poolside, was offered additional, fresh towels on several occasions.
Free water, candy, popcorn, snack items, etc.. provided.
Impeccably landscaped property. The area was small, but because of the landscaping... was private, and seemed like a much more remote resort.
The size of the hotel, while a con in some ways, is also a positive. We got to know each of the guests and would easily recognize them out and about. It was an intimate setting, to relax in.
The location is fantastic, several blocks from the beach, and maybe 10-15 minute walk to the gay beach.
Overall, fantastic experience...a little disappointed that our room was not as up to date as the ones on the website. And, we even paid extra for the Royal Suite...assuming the larger, more expensive would be the most up to date.
We will definitely stay here again for our next visit to the area. Kudos to the staff for making it a fantastic stay