My mother and I stayed here for one night Dec 2, 2006. We requested two rooms on high floor as close together as possible, preferably connecting with no feathers in the room due to allergies. I was impressed that they emailed us to determine our expected time of arrival, supposedly to try to have the rooms ready for us and to make check in easier. It seemed to be a hotel that would provide considerate service to its guests.
We were to be cruising prior to arrival, so I emailed the Atlantic to that effect and estimated an early morning arrival, requesting rooms ready for 9:00 am. We didn't arrive until 2:00 pm, so I thought our rooms would be ready. Not so! We were told that the rooms would not be ready until 4:00pm. However, shortly thereafter we were told that one room was ready. We asked if the rooms were connecting? No, they were not even on the same floor!! When asked if we could change rooms for ones that did connect, we were told that the type of room that we had booked did not connect to another room. (This would have been good information to have been told when booking. I booked online, but called the hotel to confirm requests.) We went looking for a bellman to help with luggage, but he was nowhere to be found so eventually we carried our own bags up to the room. Inside the room, we noticed a connecting door (odd, in a room that supposedly did not have this feature). Also, Mom started to have trouble breathing - feather pillows and duvet!! Called housekeeping and asked for feathers to be removed. This procedure took about an hour to complete. Mom had to wait outside. All of our bags were now in this room and it was only about 30 mins before 4:00 pm so we decided to have something to eat while we waited for the other room. Service was innndifferent at best. For example, when I asked if the Mahi, Mahi BLT was basically a bacon, lettuce and tomato sandwich, I was told No, it's just a fancy name. I was confused, but thought that it must contain other ingredients beginning with the letters b, l, and t. I didn't want bacon. When the sandwich arrived it was mahi mahi, with bacon lettuce and tomato on bread??!?
meanwhile, my room was ready after we ate so I went to move my bags down to the lower floor to my room. Guess what! Another connecting door and more feathers!!
The rooms were huge, but poorly designed so that the space was wasted and simply made it an effort to have to go so far to get to everything. I was over heated and the temperature controls didn't work so that I didn't sleep well. i tried to get a drink of ginger ale from the mini bar, but someone had already opened the only bottle that was in there, so I left it by the sink.
In the morning, there was a charge for 27.00 for valet parking on Mom's bill (we didn't have a car). It was removed, but was just another hassle.
We never felt welcomed, had our requests ignored, were uncomfortable and had too many problems to be happy with our stay. This was supposed to be a well rated hotel, but it definitely failed to come anywhere close to our expectations.
I would never bother to stay here again, nor would I recommend it to my friends.