I have run several big restaurants in NYC and I am absolutely appalled at the shoddy service, terrible management and mediocre food during our unfortunate visit to the upstairs dining room at this restaurant last weekend. The server misordered my girlfriend's fish (ok, mistakes happen), and it took them 35 minutes to bring her a new dish. Meanwhile, I'd asked to have my fish kept hot while she was waiting, never imagining that it would take so long to remake hers. Instead of bringing me a fresh piece of fish, they served me the same one I'd started, which, of course, was disgusting after 35 minutes under the lights. I'd started with crab legs, which were delicious, and were on the menu as an entree for $40.00 with a notation that they were also available as an appetizer. I never thought to ask about app. price; since the average appetizers cost about $10 - $15, I figure this one should be somewhere in the ballpark, certainly not more than $20.00. And, my girlfriend had asked them to substitute a vegetable for the rice, which the server said he'd try to do. Not only were we charged for the additional side, but were charged $33.00 for the appetizer. This was the last straw, after the wrong order, long wait, etc. Even our wine was NEVER poured for us after the first glass, even the few times the server did approach the table and our glasses were empty. We spoke with the arrogant, glorified host-manager (David?) and he condescendingly explained that the "appetizer" was the same size as the entree only without the side dish (which we ended up paying for anyway), and that yes, the server probably should have mentioned that this appetizer was three times the price of the others, but there was nothing he could do for us. No apology for ANY of the mistakes, just a BAD attitude. We are New Yorkers, we are restaurant people, we never complain about prices and try not to judge service too harshly, but this place is a travesty. Avoid at all costs!
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