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Reviewed December 2, 2014

We stayed at the Tranquilo after a cruise. This was our second stay. The staff were excellent. Everyone there was very friendly and helpful. They were anxious to respond to any request and did their very best to make our stay enjoyable. A special thank you to David W. who promptly checked us in and even carried our luggage to our room. The rooms are very clean, spacious, and well kept. It is a very pleasant area. We both appreciated the fact that there are only two levels. We had requested a ground floor accommodation and were very pleased with that. Thanks to all staff for making our stay so enjoyable.

Date of stay: November 2014
Thank PatriciaR959
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 2, 2014

Nice hotel, modern and clean, close to the beach and shops.
Safe feeling.
Airco a bit loud and not much closet space.
You can hear the neighbours trough te connecting doors....when they have a little baby it was a few sleepless nights for us.

Room tip: Ask for a non connecting room!
Date of stay: November 2014
  • Trip type: Traveled with friends
    • Rooms
    • Cleanliness
    • Service
Thank dannytania
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 30, 2014

Picked this resort because of reviews. What a mistake. Room was small but manageable with horrible bathroom. Enamel chipping off tub, floor dirty looking, no shelving to put your things. Biggest problem was that during the night the dehumidifier leaked. Not just a small leak but ran so much it wet our luggage which was 4 feet away. It was discovered by my mother who slipped in it. She is 84 years old. No phones in room so I walked to the office and told the manager what happened. Her response was that it was our fault for not checking the dehumidifier. Well words got exchanged at that point. In my opinion it should not be the guests responsibility to make sure this doesn't happen, the cleaning staff should empty it on a daily basis. She told me we should have heard 2 beeps and a red light would be on. So stay in your room all the time and listen for 2 beeps.
I came back to the room and took pictures of the dehumidifier and took it back to show her no red lights. She said my phone just wouldn't pick the red up. So I told her to walk back with me and look for herself and she said she had things to do. So I sat on her couch and told her I would wait. After a few minutes she walked to the room and looked at the non- existent red light. Didn't say a word to me, just emptied the dehumidifier, unplugged it and carried it out of the room, came back with a mop and cleaned it up. Still not saying anything to me, as she was leaving I asked if she saw the red light. She responded no. I then asked if she at least felt she should apologize for what happened and she said it was my fault for getting mad. I asked for her name and how to contact her supervisor. Her name is Jasmine. My sister- in- law told her that if guest were suppose to be responsible for the dehumidifier they should be informed of that. She sort of laughed and said that maybe they should hang up signs.
It's just my opinion, but an I'm sorry, I'll be right over to see what happened, would have been much more acceptable.
I did ask why I got a room that was so small with an obviously bad bathroom and again she said it was my fault because its what I requested. Just a note, I reserved 2 rooms at the same time over the phone. The other room was huge and in much better shape. Both rooms cost the same by the way.
I would not recommend this hotel to anyone.

Date of stay: November 2014
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3  Thank Reva S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 27, 2014

I absolutely love this hotel! Check-in was smooth and easy, the staff were knowledgable and nice. One of the managers, Anthony really provided us with excellent service. Upon walking in the room we were amazed by the modern design and cleanliness of our suite. This hotel is definitely worth the price and you will will not be disappointed. Excellent place to get away!

Date of stay: November 2014
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Thank KenDave1628
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 27, 2014 via mobile

My wife and I thoroughly enjoyed our stay at Tranquilo. The room was very clean with modern decor and in excellent condition. The customer service was great. We were taken care of by Anthony on the premises, and his attention to making us feel at home and ensuring that we had all we needed was amazing. I will definitely tell my friends and family about Tranquilo and will plan on staying here again in the future.

Date of stay: November 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Victor L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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