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“Very convenient, nice hotel with poor service” 4 of 5 stars
Review of Hampton Inn Ft. Lauderdale /Downtown Las Olas Area, FL.

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Hampton Inn Ft. Lauderdale /Downtown Las Olas Area, FL.
2.5 of 5 Hotel   |   250 North Andrews Avenue, Fort Lauderdale, FL 33301   |  
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Ranked #37 of 135 Hotels in Fort Lauderdale
Certificate of Excellence 2014
GreenLeadersBronze level
Milwaukee, Wisconsin
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“Very convenient, nice hotel with poor service”
4 of 5 stars Reviewed January 6, 2014

This place was reasonably priced and it was very nice. The interior was nicer than the exterior. The room was very clean and there was a nice outdoor pool on the second floor. Breakfast was standard. The only reason I am giving 4 stars instead of 5 is that the service in the lobby was atrocious. One woman seemed perpetually pissed off, and the other guy seemed confused by the simplest of questions. Also, there was a shuttle service (the shuttle is free to the cruise port, but not to the airport), and the guy at the shuttle counter in the lobby there was pretty nasty and negative. Still it’s a nice hotel, luckily I did not have to deal with them too much, and the experience was otherwise good. Also, the shuttle guy wanted $50 for a shuttle to the beach for 2 people – 3 miles away! It’s maybe a $5 cab ride. I think it was rude of him to even suggest with a straight face anyone would pay $50 for that. We actually walked and it was a bit of a hike but do-able. The main shopping area of Las Olas is a 5 minute walk.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton_GMCityCenter, General Manager at Hampton Inn Ft. Lauderdale /Downtown Las Olas Area, FL., responded to this review, February 18, 2014
Greetings from Sunny Fort Lauderdale,

I am always excited to read reviews that offer transparent feedback. I do apologize for your first night as it seems that you may have caught one of my Front Desk staff members on an off night. As you can see from previous reviews and the staff you encountered throughout your stay the staff is very accommodating and welcoming. We do have a great location ... The Hampton Inn Downtown Fort Lauderdale City Center is located just a few short blocks from Trendy Las Olas and less than 2 miles from the beautiful beaches of Fort Lauderdale.

Thank-You for your review and I look forward to seeing you on your next trip to Sunny Fort Lauderdale!

Safe Travels,

Kelley Malone
General Manager
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694 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
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English first
South San Francisco, CA, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 6, 2014

Upon arrival advised of severe allergy to down pillows. Reported problem to staff in person and by telephone several times, staff was unresponsive and unhelpful. Daughter had minor antiphalatic reaction which she reported to staff. No first aid kit or offer for medical assistance. I took taxi to CVS to obtain antihistamines.Ended with no pillows.Upon leaving asked to speak to manager, was told she was on phone, would call my cell. Manager never called, which appears consistent with with staff's unresponsiveness.Would not stay again.

  • Stayed December 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
craig p, General Manager at Hampton Inn Ft. Lauderdale /Downtown Las Olas Area, FL., responded to this review, April 1, 2014
Thank you very much for your candid review of Hampton Inn Downtown-Las Olas. First of all, I want to aplogize for the pillow issue, as we've failed to meet your expectations.

We do in fact have other pillows that we could've accomodated your daughter with. I am also sorry she had a bad reaction. I really do not have any excuses, but our failure to deliver a simple task.

This hotel has gone through management change and I can assure you that this will never happen again in my watch.

Once again my deepest apology and I hope you will give us another try. If you need special assistance, please do not hesitate to contact me when making your reservations.

Thank you and have a great day.
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Luhansk, Ukraine
Top Contributor
94 reviews 94 reviews
34 hotel reviews
Reviews in 43 cities Reviews in 43 cities
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed January 6, 2014

This hotel deserves its 4 stars . Pleasant decor , large rooms . Friendly staff. The hotel has ample parking and outdoor pool . Breakfast is served in the cafeteria on the second floor from 6 AM to 10 AM. Breakfast is included in the room rate . Free coffee is available in the Lobby 24 hours. The hotel offers a free shuttle to the cruise port for two people in the room. If you have more than two (for example, your kids) each next passenger pays only 7 USD. To the main street Fort Lauderdale you can take a taxi for 5 USD or walk in 5-7 minutes. On arrival at the hotel we were also provided vouchers for free drinks at the hotel bar ( open from 5 PM to 12 PM). Of the free drinks you can get draft beer, glass of wine or a soft drink. At 100 meters from the hotel Macdonalds. The rooms feature a large fridge , microwave , safe , cofee maker with a stock coffee, hair dryer , air conditioning . Of disadvantages: the hotel provides rooms with bathrobes and slippers .

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton_GMCityCenter, General Manager at Hampton Inn Ft. Lauderdale /Downtown Las Olas Area, FL., responded to this review, February 18, 2014
Hello from Fort Lauderdale!

We would love to host your group next time you are in Fort Lauderdale! At the Hampton Inn Downtown Fort Lauderdale - City Center we pride ourselves on outstanding guest service and value everyone’s individuality. We strive to personalize each and every guests stay making it a memorable experience as I see we were able to accomplish with you and your family / group during your stay!

Looking forward to seeing you on your next stay in Sunny South Florida!

Safe Travels,
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Nashville, Tennessee
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 6, 2014

Along with a friendly and welcoming staff that greeted me upon a late evening arrival, my room was very clean and very quiet. The staff also proved knowledgeable regarding the best way to get around town, and also to the airport. I utilized the complimentary breakfast and coffee each day and was very pleased. The hotel also had a bar with nice menu items as well. When visiting Ft Lauderdale in the future, I will definitely consider staying here again.

  • Stayed December 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton_GMCityCenter, General Manager at Hampton Inn Ft. Lauderdale /Downtown Las Olas Area, FL., responded to this review, February 18, 2014
Thank-You for sharing your experience. I am delighted that you found The Hampton Inn Fort Lauderdale Downtown Las Olas Area to be clean, comfortable and fair priced with an outstanding staff! We do love what we do and have a staff whose goal is to WOW each and every one of our guests. As for the parking charge, having an attached four story secured parking garage is unique to Hamptons but also to the Downtown Fort Lauderdale area especially at a hotel so close in proximity to fortune 500 companies and Trendy Las Olas. I do Thank-You for your loyalty and look forward to seeing you on your next trip to Sunny Fort Lauderdale!

Safe Travels,

Kelley Malone
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 3, 2014

This Hampton has great new bar and always good breakfast plus complementary shuttle to cruise port that combine to make the downtown hotel a useful stop on the way to the Caribbean. I have stayed here a few times and found the staff and hotel quality consistent. It is near a few convenience stores and restaurants, too. Good for the pre-cruise crowd especially. Staff is helpful. Business centre is handy, too. But book early during the holiday season.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton_GMCityCenter, General Manager at Hampton Inn Ft. Lauderdale /Downtown Las Olas Area, FL., responded to this review, January 9, 2014
Thank-You for taking the time to share your experience with us. I am always delighted to receive open, honest feedback. At the Hampton Inn Fort Lauderdale Downtown Las Olas Area we pride ourselves on taking care of our guests with outstanding guest service that will ensure our guests return to us. We understand @ The Hampton Inn Fort Lauderdale Downtown Las Olas Area that you have choices on where you can stay and we Thank-You for your loyalty to us!

At our property, we do have a great staff with extra clean rooms in a great location! We did just build a full service bar with tapas food items that has shown to be a crowd pleaser!

I hope you did have time to explore internationally known trendy Las Olas while you were in town as it boasts over 40 restaurants with boutique shopping! Definitely a great place to relax and unwind ... " Great for photos too”

I do look forward to seeing you on your next trip to Fort Lauderdale!

Safe Travels,

Kelley Malone
General Manager
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Olive Branch, Mississippi
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 29, 2013

My experience is strictly from the business side of travel but could apply to the leisure traveler also. Centrally located, this Hampton Inn allows me to cover all areas of South Florida with ease. Minutes to Miami to the south and minutes to West Palm Beach to the north. Also, only ten minutes to the Ft. Lauderdale airport and five minutes to I - 95. Las Olas Blvd. provides a vast variety of great restaurants. The rooms are spacious, comfortable and always clean. The facility as a whole is well maintained. The staff is great, always welcoming and attentive to the needs of their guests.

Stayed December 2013, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton_GMCityCenter, General Manager at Hampton Inn Ft. Lauderdale /Downtown Las Olas Area, FL., responded to this review, January 9, 2014
Hello from Fort Lauderdale!


What a great review! I am excited that you took the time to share your experience. What a great perspective! We are in a great location ... just a stone’s throw from Trendy Las Olas Blvd, less than two miles from the beach and easily commutable to Miami and Palm Beach! The staff @ The Hampton Inn Fort Lauderdale Downtown Las Olas Area is exquisite! We are attentive and have an eye for attention to detail! We love making people happy and giving you have chance to relax at the same time.

Thank-You again and I do look forward to seeing you again during your next trip to Sunny Fort Lauderdale!

Safe Travels,

Kelley Malone
General Manager
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Kitchener
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 25, 2013

We had a most enjoyable over night stay at the Downtown Hampton Inn Ft. Lauderdale.
Our room was very comfortable and quiet. However, what made it so attractive for us was its location. We were only a fifteen minute walk from the downtown area: near the Riverwalk,
the tourist boats, Las Olas boulevard shopping area and some great eateries (e.g. the Cheesecake Factory). We also got lucky and saw the Boat Parade on Dec. 14.

Room Tip: Ask for a nice, quiet room for a peaceful night's sleep.
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  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hampton_GMCityCenter, General Manager at Hampton Inn Ft. Lauderdale /Downtown Las Olas Area, FL., responded to this review, January 9, 2014
Greetings from Fort Lauderdale!


I am excited to hear that you had a great stay - loved the hotel and the area! We are in a great location! Just a few Short blocks from Trendy Las Olas and less than two miles from the beach! At the Hampton Inn Fort Lauderdale Downtown Las Olas Area the staff loves what they do and it shows! We try to go above and beyond with each and every guest to ensure that you have time to relax and enjoy all that Fort Lauderdale has to offer!

Thank-You for your loyalty!

I do hope to see you on your next stay in Fort Lauderdale!

Safe Travels,

Kelley Malone
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Ft. Lauderdale /Downtown Las Olas Area, FL.

Address: 250 North Andrews Avenue, Fort Lauderdale, FL 33301
Phone Number:
Location: United States > Florida > Fort Lauderdale
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Family Hotel in Fort Lauderdale
#24 Business Hotel in Fort Lauderdale
#33 Romantic Hotel in Fort Lauderdale
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Ft. Lauderdale /Downtown Las Olas Area, FL. 2.5*
Number of rooms: 156
Official Description (provided by the hotel):
Dynamically located in the heart of Fort Lauderdale exciting downtown district, easy access to Las Olas shopping and entertainment district, Port Everglades, Fort Lauderdale/Hollywood Int'l Airport and beaches. We feature 156 appointed guestrooms featuring FREE HIGH-SPEED internet access, FREE HOT BREAKFAST, FREE local calls, FREE parking w/gated & covered parking available, in-room safe, refrigerator, microwave, coffee maker, hairdryer, iron/ironing board, 2 telephones w/voice mail, TV w/extended cable, business center, outdoor pool/whirlpool, exercise room, convenience store, coin laundry, hospitality suite, and meeting facilities. ... more   less 
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Also Known As:
Hampton Inn Fort Lauderdale Downtown - City Hotel Fort Lauderdale
Hampton Inn City Center
Fort Lauderdale Hampton Inn

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