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The Pillars At New River Sound: Traveler Reviews


The Pillars At New River Sound
111 North Birch Road, Fort Lauderdale, FL 33304
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Traveler Reviews

93% Recommend
4.5 of 5 stars 143 reviews
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An Outstanding Experiance

The Pillars At New River Sound

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5 of 5 stars
Lextrvlr 4 contributions
Lexington, Virginia
May 1, 2007 | Trip type: Couples
4/4 found this review helpful

My wife and I very recently enjoyed two nights at The Pillars at New River Sound. Located between a quiet street and the Intracoastal Waterway, yet only a 90-second walk to the beach, this proved to be a tranquil oasis in the midst of busy Fort Lauderdale. Serene and unpretentious this jewel of a property is meticulously maintained. Service is prompt and proper but unpretentious. Breakfast arrived at a table in the courtyard outside our room at the desired hour each morning. We also enjoyed a superb dinner waterside served by the chef. Overall, this was an outstanding experience. Hats off to Jessica, Caroline and Aaron who are all masters of the art of hospitality. Our only suggestion would be to bring a whistle with you. The captains on the water taxis were hard to hale. We can’t wait to return.

  • Liked — The service and the meticulous attention to detail.
  • Disliked — Only that we didn't stay longer!
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay April 2007
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 65+
  • Member since October 27, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Older travelers, Great pool scene
  • I do not recommend this hotel for Young singles, Pet owners, Families with young children
  • I selected this hotel as a top choice for Great food / Wine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $229 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
One of the best in Ft. Lauderdale

The Pillars At New River Sound

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5 of 5 stars
cwpnewpaltz 16 contributions
New Paltz, NY
Apr 27, 2007 | Trip type: Couples
3/3 found this review helpful

We were very pleased with a 3-day stay in a poolside room. While this may not seem to be much more than a redone house on the inland waterway, with an added motel wing, that first blush analysis would be deceiving. The beds are super comfortable, the linens and towels Frette, the atmosphere very gracious, the location lovely, everything quiet, the pool spotless, and the clientele upscale. This combination is no small feat in Ft. Lauderdale. If it seems less than other Small Luxury Hotels properties, the simple truth is that this property is on a very small scale, and has to be less. We ate dinner here -- truly excellent, somewhat expensive for Ft. Lauderdale, great wine at a reasonable price. We couldn't imagine how they maintained a varied menu for two people to eat, since we were the only people at dinner even though the hotel was more than half full. My only complaint was that the bathroom was quite small, although I imagine a larger room at a stiffer tariff would have fixed that. As to "no free breakfast" complaints, I don't know what to say. They don't provide free breakfast at Small Luxury Hotels or Relais and Chateaux. We thought breakfast an excellent value.

  • Liked — Location, ambiance
  • Disliked — BathRoom a little small
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay April 2007
  • Visit was for Quality time with family
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since March 08, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Tourists
  • I do not recommend this hotel for Young singles, Great pool scene, Pet owners, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Beach / Sun, Great food / Wine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $229 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Less Than Expected

The Pillars At New River Sound

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2 of 5 stars
Forjoy 7 contributions
naples, fl.
Apr 20, 2007 | Trip type: Couples
2/8 found this review helpful

My Husband and I have stayed at many boutique hotels and at quite a few places that are also members of the "Small Luxury Hotels of the World" as this one is. By the way, I noticed that the owner happens to be one of the Board Members of "Small Luxury Hotels of the World". This hotel is in a great location and sits right on the intercoastal and the appearance is very charming but that's about it. It was lacking in service and amenities. I felt as though we were paying a high price just to be staying in a small room on the intercoastal. Not much was complimentary -- no complimentary breakfast or coffee (not even a coffee pot in the room). The only thing complimentary was that they put out some ice tea during the middle of the day and papers. The maid service was poor. The pool was not what I would call heated. There was no conceirge with experience or knowledge of the area. The staff which was usually only one person at a time worked very..... hard to try to please everyone by answering phones and trying to service all the rooms by themselves, but just couldn't do it alone. Look at the 3-7-07 review "Good Potential" -- they seemed to have a similar opinion.

  • Liked — location
  • Disliked — service and amenities
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
  • Date of stay April 2007
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since September 06, 2006
  • Would you recommend this hotel to a friend? No
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $229 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
A hidden gem, such a pleasure

The Pillars At New River Sound

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5 of 5 stars
shoppinghoneymooners 1 contribution
London
Apr 17, 2007 | Trip type: Couples
2/2 found this review helpful

Think the previous review was nit picking! we had a fantastic stay at this beautiful hotel, for our honeymoon. When we booked we were told that they did not have the better room for the full stay but could accommodate us in a different room the first night then they would move all our bags the next day - which was no problem, after the wedding the day before, long journey from London and late arrival we knew we would just want somewhere to crash. The room on the first night was room 22 and has a great terrace overlooking the river such a wonderful outlook, we were not sure the next room was going to match this. When we mentioned this to the reception they said they would see if we could stay in that room. So we when we arrived back from our day out they had accommodated us and kept us in that room which was great as we used the terrace more than the room. I have to say after doing alot of searching for a hotel we were over the moon with this small luxury one and can not recommend it highly enough.
Amy is delightful and advised us that the restaurant is excellent but small so to book early, which we did the food had to be the best of the hoilday so we booked again - sitting on the dock just looking out across the water is just lovely. All the staff were very helpful especially Amy and Aaron. If we ever go back to Fort Lauderdale we would deffinately stay here again. There are some great bars nearby mainly the Oasis Cafe which do great cocktails and good food and walking distance from the hotel.

  • Liked — The setting and size of hotel (small)
  • Disliked — nothing
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay April 2007
  • Visit was for Honeymoon
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since February 01, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $229 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
Beautiful Hotel

The Pillars At New River Sound

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4 of 5 stars
margarita2 18 contributions
England UK
Apr 16, 2007 | Trip type: Couples
1/1 found this review helpful

We stayed at this hotel for a few days at the end of our tour of the Florida Keys. We read other trip advisor reviews before booking and decided that this was far the best hotel to stay in, so we decided to treat ourselves. The hotel is fairly small with only about 20 or so rooms, we had a deluxe poolside room and it really was lovely. It had everything a traveller needs and the bathroom was great - a little small, but very clean and well maintained. The towels are soft bath sheets and are fantastic, not like the little cardboard towels you get is most hotels. The room was just across from the pool, which is gorgeous. Unfortunately, it rained the whole time we were there, so we were not able to sit on the lovely sun loungers on the deck overlooking the intracostal waterway. This property has spectacular views and has been decorated / furnished extremely well. We decided to use the pool and the hotel staff turned the temperature of the water up for us, and it was gorgeous. Jessica brought us drinks whilst in the pool and was very friendly and helpful to us during our stay. However, as per other reviews when Jessica is not on duty, you do have to look a bit harder to find a staff member, but they were all friendly and helpful to us. We thoroughly enjoyed our time here and would definately return

  • Liked — Pool, Sun Deck, Room, Friendly Staff
  • Disliked — Nothing at all
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay March 2007
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since July 08, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Tourists
  • I do not recommend this hotel for Young singles, Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d224813?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $229 (year-round)
Call now to book: 1-800-454-6835 from hotels.com
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The Pillars At New River Sound Address

111 North Birch Road, Fort Lauderdale, FL 33304