We decided to splash out on some luxury at the end of our long trip and get some pampering and luxury;what we expected for top end pricing. Our room, perhaps the only twin, I don't know, was right by reception and the machine that made ice. As we were right by the main thoroughfare, we had no choice but to keep the shutters closed. At least the air conditioning was very efficient. The beds are rather high off the ground and reasonably comfortable although we managed to hit our legs on the corners each time we went to the bathroom as the rooms are small. The bathroom is tiny but satisfactory although I had a very grey towel and not of great quality. The Molton Brown toiletries are nice to have. We ordered a jug of boiling water so I could make some tea (I brought my own tea bags). The jug had obviously had coffee in it as the smell remained making my tea undrinkable.
The prices of food and drink were extortionate in my view. One morning i ordered two portions of toast with jam which I planned to take to my sun bed myself (5$ to go a few feet??). I waited 30 minutes, no apology and a poor excuse that they were busy with other orders. Perhaps it might have been better to tell me first, let me go back outside and return a bit later, or maybe offer to bring it to me without charge? I am quite easy to please, but felt very affronted that the staff thought it okay to leave me standing in the dining room waiting. The prices made my eyes water.
the management leaves a lot to be desired. No one comes to the pool during the day to ask if we'd like a drink and we were unable to get coffee early in the morning ( pre 7am) as the man on the desk was too busy chatting to his friends on the phone to bother to listen to the message we left him. ("Oh, it was you was it?" was his response when we went out to the desk to see if we might get an early drink).
The towels on the sun beds are tired, some have holes in and I fished out a dead frog from the pool the first afternoon we visited. Oh, and you only get 6 hangers in the wardrobe!
On a positive note, the setting is lovely, and the sun beds comfortable and the area peaceful and quiet. Ideal for reading or staring out at the water.
We were advised to use the hotel limo service to get to the airport promptly for our return flight, only he was half an hour late arriving. Caroline, the manager offered to take us as she realised we were getting anxious we might miss our flight, and did help us eventually get to the car for our journey onwards. she offered to pick up the tab for this transfer as it was so poor, something we did appreciate. However, I do feel that they need to tighten up their offering, a lot as they fall far short of their claims at present.
- Official Description (provided by the hotel):
- The Pillars Hotel in Fort Lauderdale, Florida is a member of Small Luxury Hotels of the World (SLH) and a Conde Nast Johansen selected hotel. The property is an elegant and sophisticated 18 room hotel ideally located right on the Intracoastal Waterway, and only a few short steps from the beach. The Pillars offers its hotel guests an outstanding dining experience and an exceptional level of personal service and luxury. ... more less
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- Also Known As:
- The Pillars