So, this hotel is quite the operation. After arriving for a one week stay at this hotel, the hotel tried to charge more then what the reservation was for. This reservation was made months earlier. The front desk clerk was left to the duty of trying to get this extra cash while Frank the manager at the time hid in the back office. Gotta love that. They tried to blame Best Western for changing the rate. So...I called Best Western. Of course we didn't change the rate said customer care. We don't set the rates, the hotel does. Hmmmm. Well, after the good folks at Best Western told the hotel they had to honour the rate, (We did find out that someone from the Hotel office did a override to change the rate) we finally after one hour of arguing got to the room. Still hadn't seen the manager. The room was fine. Not sure if it was the room we booked, but we were in! The property is well taken care of and very clean. However, there is signs everywhere. Don't sit here. Don't do this. LOL Kinda funny. Oh well. Wish there would have been chairs to sit outside your room. But the signs say you can do that. Wish I could have brought a beer down to the pool. Guess what...the sign says no. They have a bar at the pool and that is where your drink should come from. Don't get out of the pool wet! Anyways. The front office needs to learn that they can't change prices because we had a deal. Border line of committing fraud, I think they call it. Frank the manager should deal with upset clients himself. And one last thing. The only staff member at this hotel with any type of great customer service is Marc the bartender. He should be running the whole show.
- Official Description (provided by the hotel):
- The BEST WESTERN Oakland Park Inn, a hidden treasure in Ft. Lauderdale is located just one mile west of Fort Lauderdale Beach, with newly renovated guest rooms, pillow top mattresses, upgraded bedding, and attention to detail makes our hotel an excellent value and a great alternative to oceanfront properties.Best Western Oakland Park Inn welcomes the opportunity to accommodate your guests during their visit to South Florida. You will enjoy only the best in service and attention from our courteous hotel staff. ... more less
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- Also Known As:
- Best Western Plus Oakland Park Hotel Fort Lauderdale
- Best Western Oakland Park
- Best Western Fort Lauderdale
- Oakland Park Best Western