We recently stayed at this hotel prior to our cruise. I traveled quite a bit for business in the past, and have stayed at quite a few Hampton Inns, and other Hilton Hotels, so I had an expectation of a certain level of comfort, and service. I also searched Trip Advisor and read reviews of this hotel prior to booking the reservation. That said; let me continue with the review. We arrived at the Ft. Lauderdale airport about 3 PM on a Saturday afternoon and I called the phone number for pick up as instructed. After providing airline terminal information, I was instructed to exit the terminal and proceed to the right down the street to a pickup area. I was told a shuttle would be there in about 15 minutes to pick us up. After seeing a shuttle for the hotel go past without stopping and waiting 20 minutes, I called the hotel back. I was told a shuttle was on the way, and it would be about 10 minutes. After 20 minutes, I called a third time, and they said 5 minutes. To make a long story short, it took about an hour to get picked up at the airport. Not what I was expecting, and since it was freezing when we left home early that morning, standing outside in 85 degree temps left us hot and more than a little irritated at the start of our vacation. When we got to hotel, I checked in with the young lady I had spoken with several times on the phone. They understood my frustration, and reduced the cost of the room to make up for the delay with the shuttle. It was nice gesture of remorse, and put me in a more forgiving mood. We signed up for a transfer time to the boat for the next day before we went up to our room. The room was clean, spacious, comfortable, and equipped as advertised with a fridge. The lobby area seemed a little dated, but the room was quite nice. There is a shopping center next door where you can pick up things you forgot, or were too heavy to pack. Breakfast the next morning was a little crowded, but was very good. Good variety of items and not all carbohydrates as some hotel breakfasts tend to be. As we waited in the lobby for the shuttle over to the boat, I realized why I thought the lobby was a little dated. It was from heavy use! There are a tremendous number of people that go in and out this hotel on the weekends to and from various cruises. When I saw the job the staff was doing trying to get everyone where they needed to be, with a smile on their faces, and the patience to deal with all types of people, it was amazing. I would recommend this hotel to anyone that needs a place to stay before or after a cruise. Next cruise out of Ft. Lauderdale, we will stay there again. One final note, on the shuttle ride over to the boat we met a wonderful woman who was on the same cruise as us with whom we became friends.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear PeterDG 1951! Thanks so much for taking the time to give us your feedback on your most recent stay with us. We do strive to offer the best service possible! After reading the whole review it does sound like you had a nice stay overall! I am so happy to hear that! My sincere apologies that you had to wait nearly an hour to be picked up. On busy cruise weekends we may receive up to 50 calls in the same half hour and we do our VERY best to get to everyone as quicly as possible! I run 3 full size shuttle busses every weekend just to try and keep up with the demand! We are blessed to run very busy cruise hotel and are full almost every weekend. On average our wait times usually go from 20 minutes up to 40 minutes if we are slammed. My apologies that it sounds like we did not do a good job in giving an accurate timeframe but i am very happy to hear that we did try "to make it right" at the hotel and you were happy with the outcome. I think it says a lot that you still gave a resounding recommendation for the hotel! Thanks! I would love to welcome you back to my hotel on your next visit to SUNNY FLORIDA!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.