I just got home from vacation, and thinking about my wonderful stay that I enjoyed so much at this hotel, I was there for 8 nights and received top notch service each and everyday that I was there, Room service was polite and friendly each and everyday, bell staff were fantastic and jumped at every opportunity to help me weather it was finding directions or with just getting me a taxi to take me somewhere.... I have never enjoyed staying at a hotel so much, I really enjoyed the night life that Fort Lauderdale has, and enjoyed the fact that I could come back to the hotel and enjoy the wonderful friendliness of "Holice" at the front desk, this man absolutly goes above and beyond, he is well mannerd and has a fantastic personality, after the first couple nights there of stopping by the front desk for my snacks he would get them ready for me, just another way of showing me how much I meant to the hotel, there is so much to enjoy with staying at this hotel and I just wanted to take the opportunity to let everyone know that this is a "Do Not Miss" hotel... SUPERIOR IN EVERY WAY, I booked my room on priceline, and I am glad that this was the hotel I got to stay at as I just cannot say enough about how fantastic it was.....
One thing that I remember most of all, is that it didnt matter whom I ran across in the hotel, each person that you seen working there would always stop and say hello.
There were a couple of incidents that occurred that I wanted to outline to the management, I dropped my comment card off at the front desk letting them know of my stay, and to my surprise, the next day approx 12 noon I received a wonderful phone call to my room from Vic whom manages there, expressing his desire to take appropriate action, this is a service that is top notch in any hotel room, the incidents were moderate, I had a small run in with one of the night staff that was somewhat rude, as well as a couple housekeeping concerns, I am sure that had I have addressed them sooner the hotel would have taken immidiate action, but they were not something that I had to worry about, so I addressed them in my comment card the night before I departed my stay.
So, to all the staff at the Reaissance Fort Lauderdale, a HUGE Thank you for making my stay wonderful, you will be definately considerd in my future visits to Fort Lauderdale.
Thank you again!!
Peter Shields
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