First, I have to say that the front desk people are helpful and very accommodating.......
After that.....it goes down hill since our last visit.
Check in was easy and uneventful. We did not get the room or beds we requested but we dealt with it......
The door to the air conditioner fell off in the middle of the night which scared me!!!! the noise was so loud it made us jump:(
We went to the pool area and noticied ALOT of ants, so we told the front desk about about it. She advised us she would contact someone about it. We waited but no one came to spray for the ants. The ants were everywhere! We needed to sit under the cabanas for the shade, so we went to Walgreens to buy our own ant spray......The ants were crawling on everything...chairs, shoes, towels, pool bags...you name it, they were crawling on it.....
We were especially bothered by a bartenders attitude in the lounge area towards us...He definitely needs some Marriott hospitality training.
After check in, we poured ourselves a drink, sat in the room for awhile and decided to go into the lobby area for awhile before dinner since there are no balconies to sit on.
We sat in the bar area in an attempt to watch tv, order appetizers and a couple drinks prior to dinner.( We were there for maybe a minute or so)
We were aggressively greeted by a male bartender who informed us that we could not bring drinks into the bar area. Now, he never asked us if we wanted another drink, he never offered us a menu to order the appetizers we planned on......He just asked us to leave. I took a picture...The bar and lounge were EMPTY...... What was the problem? He never even asked us if we wanted to order something...We had planned on a couple drinks, a couple appetizers before dinner.....But because of that conflict, we chose to go somewhere else for drinks , appetizers and dinner!!!!
So, we asked if the lounge was private and why if we were hotel paying guests, why weren't we allowed into the lounge area to watch the televisions? We pay for a hotel stay but we are not allowed in certain areas?
We came back again because our 1st visit was good......
BUT, we will not be back again until management steps in and changes some of these issues......
- Also Known As:
- Renaissance Fort Lauderdale
- Fort Lauderdale Renaissance
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