Shocked this is a Marriott property! We're not picky and just wanted a clean room and pool to relax by for 1 night pre-cruise and were using a free night voucher. Well, we would not even stay for free! While checking in the staff was rude. My daughter noticed a sign said pool closed? I asked why this was not on the website or we we not notified and was told "I don't know"! They said we could take a cab to another hotel to use another pool!! We still checked in and thought we would make the best of our day and do something else...until we got to our room. It smelled, bad. No towels...don't think it was ready for check-in. I called the front desk to complain (politley) but was told if I was unhappy to call Marriott Rewards and move to another hotel! So, I did just that. When I went to sit to call I stopped very quick as the chair had all white, fuzzy mold on the upohlstry! YUKK!! No wonder the room smelled! (it was on a high floor not ground floor). I was lucky to get another hotel as this ws a holiday week and could not wait to get out of there! I stopped at the desk to get my voucher back and it was just "thrown" at me! I asked if they were getting us a cab as the Rewards dept. had contacted the front desk but she said "NO, your on your own"! We could not get out fast enough! I did read reviews about this property that seemed good but now after the fact I have found some other pics of mold and have been reading there is a new GM who has let this property go straight downhill! What a shame. I have written a letter to Marriott as this is the worst hotel I have ever been in and I would not even let my dog stay! I would rather have slept outside!! The only good thing is we were fortunate to get moved to the brand new CY that just opened and it was fantastic!
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- Also Known As:
- Renaissance Fort Lauderdale
- Fort Lauderdale Renaissance