A couple of friends and I recently went to sea level for an anniversary. When we go to the restaurant I should have known that something was going to go wrong when it took "20 MINUTES TO GET WATER" delivered by our very distracted waiter "CRAIG". How can I describe Craig... He was completely uninterested in our needs, let alone offering any type of good quality service. I would like to also mention we were his only table inside the actual
restaurant the entirety of our meal. By the time we got our food I really wanted to say something to the manager but it was not my anniversary so I was trying to let everything go and try to enjoy the night... But it KEEPS GETTING WORSE. We finished eating and ordered dessert. At that point all that needed to be done was to CLEAR THE TABLE. After being asked twice to clear our plates, he cleared only half the table and left the rest. I mean how rude it that? Did I mention Craig hardly came to our table to see how we were doing the whole meal?? By the time we got our check I made a decision not to leave a tip which I usually don't ever do. I go out to eat to enjoy food and service and the SERVICE WAS THE WORST I HAVE EVER EXPERIENCED. But we were a party of 6 and gratuity was added automatically... I paid my check by credit card, with the tip and never asked for the manager and tried to call it a night. The next day I checked my bank account and saw Craig charged me an extra $6 (totaling $46 per person) to my bill!!! Which was more than a 40% tip!!! What nerve of this guy. So I call the restaurant and asked for the manager "Richard" I told him what happened to both me AND my fiancé and he said he would investigate what happened. He called me back 20min later to confirm that our bill had in fact been changed to an amount different than we wrote, and told me we would be reimbursed for the Full amount of the bill. I checked my bank account a few days later and they reversed the amount and still charged us the $40 we initially paid. The waiter stole from me and my fiancé then afterward the manager went back on his word to reimburse our dinner in full. The waiter is a THIEF and the manager is a LIAR. I would never come back to this Sea Level and will tell all our friends about our experience. DON'T EAT HERE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.