We had not planned to stay at the Hyatt as we had booked in to the Bahia Mar but they had overbooked and transferred us to this hotel. Our first impression was of a very well run and nice looking hotel, the reception area is very welcoming. There was some confusion over our transfer but this was sorted out very quickly. The staff were very friendly and helpful. Rooms are large and comfortable. One of the shutters at the window had come off it's track and the bed was not on it's base properly but within minutes of reporting these problems to reception someone had come along to sort them out.
There is a daily charge of $12 for using the amenities which we thought was overpriced, especially as we did not use any of them. Room service is expensive, our meal on the first evening was the most expensive meal during our week there so we steered clear of the hotel's restaurants. The bottles of water in the room that you can purchase are priced at $5 per bottle, brought a dozen at the supermarket for that price.
I would definitely recommend this hotel but be aware of the high cost of any extras.






