We got to the hotel at 9 am and were granted an early check in. How's that for service? That says a lot about the hotel. We had called a week prior requesting a first floor by the pool. What we got was steps away from the pool facing the harbor on the first floor. I would highly recommend this hotel for families. The pools, although not overly fancy (no waterslide or lazy river) are EXTREMELY relaxing. There are tons of pool toys available for $5 for the entire day. And what's great about that is you can pick a toy and when you get bored, trade it in. They've got these large floating alligators that are really fun. There's also pool basketball. They also have a very, very large and hot jacuzzi. No cabanas, but tons and tons of shade everywhere. I fell asleep on a lounge chair which I never do. We stayed in a different hotel, pre cruise for 2 days with a cabana and I could not fall asleep. Too much going on at that place. This hotel is entirely different. Peaceful. And that's saying a lot because there were lots of kids at the pool. However, around the pool in quiet areas, there's large palm tress and very, very relaxing areas. There's also a pool bar and restaurant that had a singer outside. Everything at this hotel is very compact. Easy to get around. I highly recommend not staying in the tower if yo're interested in swimming since the pool's in the back. We only stayed at this hotel one day, post cruise. The location is fantastic. Two blocks to beach. Water taxi transportation. Walgreens drug store over the bridge. Great restaurant over there also, I want to say Bravo or something like that. Italian. Family atmosphere. The room itself was able to fit a rollaway with our king. The bathroom is quite large with two closets and two counters. Very large bathtub. We asked for towels when we checked in and within 1/2 hr, towels and roll away at the door. The staff was so nice and accomodating. I would highly recommend staying here. It's not 5 star, but it's one of my absolute favorite Hyatts for the location, staff and facilities. I am amazed when i read other reviews about this hotel. This is our 4th time staying here and every single time we've been very pleased.







