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“Up to Westin standards!” 4 of 5 stars
Review of The Westin Beach Resort & Spa, Fort Lauderdale

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The Westin Beach Resort & Spa, Fort Lauderdale
4.0 of 5 Resort   |   321 North Fort Lauderdale Beach Boulevard, Fort Lauderdale, FL 33304 (Central Beach)   |  
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Ranked #26 of 133 hotels in Fort Lauderdale
Toronto, Canada
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Up to Westin standards!”
4 of 5 stars Reviewed April 11, 2013 via mobile

We stayed 5 days with our 3 yr old and had a great time. Being platinum memers we got a great suite with ocean view. Downside is no balcony, and no bathtub.
Valet staff is wonderful. Restaurant staff is hit and miss. Inconsistent and a couple of our orders both poolside and Shulas were mixed up. Waitresses not always super friendly. Management fixed the problem always though.
Kids club is great, but closed 3 days?? We came here for that so we were very disappointed.
Pool is ok. No real shallow end for kids so it's not very toddler friendly. Joe the pool guy is great, hard working.
Overall we loved our stay and the westin staff. Always a pleasure to stay at Westins!!!

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (458)
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Washington DC, District of Columbia
2 reviews
5 of 5 stars Reviewed April 10, 2013

My experience with valet and the luggage staff was excellent! Want to thank Storm, Zack Carneiro and Kevin B. and the Valet Mgr Felix for being so helpful. You made my stay awesome and gave me the wow factor.

Stayed March 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMgmtFTL, Manager at The Westin Beach Resort & Spa, Fort Lauderdale, responded to this review, April 16, 2013
Dear mara0029: What a great review! Thank you for taking the time to share your comments with us from your recent stay at The Westin Beach Resort & Spa, Fort Lauderdale. We are thrilled to hear you had such a wonderful experience at our resort. I have also shared this review with Storm and the rest of our Valet/Bellman team, as it seems they have greatly contributed to making your stay even more relaxing and memorable. We look forward to seeing you again in the near future!

Warm Regards,
Heather Williams
Complex Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tamworth, United Kingdom
Top Contributor
107 reviews 107 reviews
28 hotel reviews
Reviews in 58 cities Reviews in 58 cities
78 helpful votes 78 helpful votes
3 of 5 stars Reviewed April 10, 2013 via mobile

We stayed at this hotel as a post cruise stay. The cruise company had arranged a late check out (5pm) but the hotel claimed to know nothing about it. However, the did honour it. However on the last day we went out for lunch and when we came back we were locked out of our room. We has to wait for security to let us in once they had checked my ID. Apparently it is a system thing that locks you out after the normal check out time of 12 noon. Ridiculous. If it had been agreed the system should reflect this and not make us go through this rigmarole. There were lots of kids there and the pool was packed. That said the rooms were spacious and well appointed and we had a room in the south tower and toward the back. The view was of the air conditioning units. You might think this was bad but we had seen reports saying that a room on the front was noisy from traffic noise. We had no noise or interruptions and had a very peaceful night. I would stay he again.

Stayed April 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMgmtFTL, Manager at The Westin Beach Resort & Spa, Fort Lauderdale, responded to this review, April 16, 2013
Dear BrianLP: Thank you for letting us know about your recent stay. We sincerely apologize for the inconvenience you faced during your late checkout, but we are happy to hear that the matter was resolved quickly. We greatly appreciate your comments and are looking forward to your next stay with us pre/post cruise.

Warm Regards,
Heather Williams
Complex Marketing Manager
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Chapel Hill, North Carolina
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 10, 2013

I echo the sentiments of 341mayas. My husband and I stay at Westins all over the world because we have always found the service and the properties to be of high quality. The Westin Beach Resort property is nice but the staff and service were terrible. The biggest issue is that the bill is COMPLETELY wrong with charges for food we never ordered, and with a doubled room rate, and we still have not been called back as promised. Having called them multiple times now, we can not even get someone to answer the phone. During our stay the staff seemed to be irritated by guest requests, did not use good manners, and were generally rude. The rules about the chairs at the hotel pool were ridiculous, and despite being empty much of the day, staff would chase you out of them if you sat down. Apparently people reserved chairs whether or not they were at the pool. When you have kids, and are carting toys, etc. this is a real issue. I would not recommend this hotel to anyone, and we will consider not booking at a Westin in the future.

Room Tip: Choose your room somewhere else.
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  • Stayed April 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMgmtFTL, Manager at The Westin Beach Resort & Spa, Fort Lauderdale, responded to this review, April 16, 2013
Dear RebeccaB157: We are sincerely disappointed to hear that you did not enjoy your time at our resort. We take all of our guest's comments into consideration and are passing your thoughts along to each relevant department. We hope that you will decide to stay with us again, so that we may show you our true potential.

Warm Regards,
Heather Williams
Complex Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Parkland, Florida
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 10, 2013

I live within an hour. I had 3 guest from Europe in Fort Lauderdale for business and wanted them on the beach. The Starwoods Westin Ft Lauderdale Beach lived up to its expectations and provided wonderful service.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 9, 2013

I have to say the Manager at the front desk and really all the staff was friendly and accommodating. I originally booked a room last minute for me and my mom and we chose the westin bc they are dog friendly. When we arrived, we were told of a possibly bigger room becoming available and 10 minutes later we were upgraded and what a difference it made from the original room...very spacious and we happened to have an ocean view... I really want to thank you all for making our stay enjoyable

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMgmtFTL, Manager at The Westin Beach Resort & Spa, Fort Lauderdale, responded to this review, April 16, 2013
Dear wfajardo: What a great review! Thank you for taking the time to share your comments with us from your recent stay at The Westin Beach Resort & Spa, Fort Lauderdale. We are thrilled to hear you had such a wonderful experience at our resort. We look forward to seeing you again in the near future!

Warm Regards,
Heather Williams
Complex Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 9, 2013

As a Starwood preferred guest, I've stayed at multiple Westin's across the US and I have to say that the Westin Beach Resort and Spa in Ft. Lauderdale is the worst Westin I've stayed in. Here are a few reasons why:
- The hotel is not well maintained. Carpeting on our hallway floor and in our room was terribly stained.
- The rooms are not sound proof, you can hear everything that goes on in the hall, in the room next door, and through the AC vents.
- There is no full length mirror in the room.
- Outlets in the room are few and far between.
- They make you pay for beach chairs and umbrellas. RIDICULOUS! There is also a Westin beach monitor who assigns you a designated area on the beach. If you leave your (paid) chair (let's say to use the rest room), the beach monitor takes your towel and chair and gives it to other guests.
- That reminds me, get to the beach early or they'll be out of chairs!
- The hotel isn't located on the beach, you have to cross on the overpass to the beach and there is no bathroom access once you're there. In order to use the restroom, you have to walk back to the hotel lobby.
- The bathroom in the hotel room is the worst set up I've seen in my life! The door is a sliding shudder, not a real door. There is a large open window that faces the beds which gives ZERO privacy. You can see and hear everything that goes on in the bathroom! I went with 3 other people, and we ended up going down to the lobby to use the bathroom to have privacy!
- Cots are not provided, they are a fire hazard.
- The pool is small and around 3pm the sun gets blocked by the hotels shadow making the pool area dark and cold when there is a slight breeze. You're better of tanning at the beach.
- There is no hot tub.
- When you ask for a cab, the valet service will always try to sell you on their hotel shuttle, which is far more expensive than a cab ride. Don't fall for the scam!

On a better note, the staff responded quickly when we requested more towels and asked for the drain in our tub to be unclogged. The location of the hotel is walking distance from many restaurants and bars which makes it easy to get home or to grab a bite to eat.

Overall I'll never go back to this Westin and would never recommended this hotel to friends. I've stayed at the Marriott Harbor Beach in Ft. Lauderdale, which has comparable rates, and it's a much better experience.

Room Tip: All rooms have the terrible bathroom set up
See more room tips
  • Stayed April 2013, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMgmtFTL, Manager at The Westin Beach Resort & Spa, Fort Lauderdale, responded to this review, April 16, 2013
Dear 341mayas: Thank you for taking the time to share your experience with us regarding your recent stay at The Westin Beach Resort & Spa, Fort Lauderdale. Your suggestions are very important to us, as we are always looking for ways to improve the quality of our products. Thank you again for your feedback and we hope to be able to welcome you back again soon!

Warm Regards,
Heather Williams
Complex Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Beach Resort & Spa, Fort Lauderdale

Address: 321 North Fort Lauderdale Beach Boulevard, Fort Lauderdale, FL 33304
Phone Number:
Location: United States > Florida > Fort Lauderdale > Central Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Spa Hotel in Fort Lauderdale
#10 Luxury Hotel in Fort Lauderdale
#12 On the Beach Hotel in Fort Lauderdale
#14 Business Hotel in Fort Lauderdale
#20 Romantic Hotel in Fort Lauderdale
#20 Family Hotel in Fort Lauderdale
#26 Top resorts Hotel in Fort Lauderdale
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Beach Resort & Spa, Fort Lauderdale 4*
Official Description (provided by the hotel):
Our waterfront setting offers diving, sailing, fishing, or just quiet relaxation. But beachside bliss is only the start: we have a rejuvenating spa and fitness center and a serene oceanfront pool. ... more   less 
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Also Known As:
The Westin Beach Resort & Spa, Fort Lauderdale Hotel Fort Lauderdale
The Westin Beach Resort And Spa, Fort Lauderdale
Westin Fort Lauderdale
Fort Lauderdale Westin

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