We have just returned from 2 cruises from Fort Lauderdale and we had 4 days between the first and second so having stayed 1 year ago we decided to book again. Last time we had a room in the excecutive tower which was great and we enjoyed every minute but although we booked in August we were told the excecutive tower wasnot availble so we settled for a classic room.
Upon arrival we were given a room on the second floor even though our booking confimation stated "third floor" . When we entered the room it looked okay but when we looked out of the window there was a concrete waal immediately in front which was to the height of half way up the glass area which supporte a flat roof which had, what I assumed to be, a large air conditioning unit on the top. There would have been more natural light in a prison cell.
We returned to reception and told them the room was unacceptable and were immediately offered another room on the third floor,room no.331. The room looked fine and we unpacked and all was well until we later decided to have a bath when we found the bath plug did not fit tight and to remedy this my wife ended up unwinding human hair from around the plug and to make matters worse we could only fill the bath via the shower which took a longer time and limited how hot the water could be. The device which changes the route of the water on the bath tap was totally inoperable.
I complained to reception 3 times and each time was told it would be dealt with but it never was. The room was stuffy and very hot but the airconditioning sounded more like an express train making sleep virtually impossible and if we opened the window there was a flag immediately outside which sounded like a whip cracking in the wind.
Another offputting feature was that the 2 lfts that served the part of the building we were in had what appeared to be dirty carpets and had the same recogniseable dusty debris on the floor on the day we left as on the day we arrived.
THis is still a lovely hotel in a great position but my advice would be, "if you are unable to book the excecutive tower dont go"
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