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“Very Nice Surprise” 4 of 5 stars
Review of BEST WESTERN Gateway to the Keys

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BEST WESTERN Gateway to the Keys
2.5 of 5 Hotel   |   411 South Krome Avenue, Florida City, FL 33034   |  
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Ranked #4 of 12 Hotels in Florida City
Certificate of Excellence
Cape Coral, Florida
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Very Nice Surprise”
4 of 5 stars Reviewed February 14, 2014

As always, after reading reviews, looking at maps and wondering about a place where we have never been - we were very much surprised at the location, properties conditions, etc.

The Best Western Gateway to the Keys is a VERY WELL KEPT hotel!!
The Entrance and Main Check-In area well clean and welcoming!
The Front Desk and Check-In could use some improvement, check-in was VERY SLOW, but the front desk clerk handled the situation nicely considering she had more than 5 in line waiting to check in at the same time.
The rooms were fresh and clean, beds were comfy, as were the fluffy pillows.
The bathroom was clean and had products at hand if you forgot yours.
Breakfast area was small and had the typical 'free' breakfast assortment, toast, waffles, cereal, pastries, etc. My only complaint about this area was they should keep up with the guest flow and clean up MORE OFTEN. Tables were sticky, counters were messy, etc. But not so bad that you did not mind grabbing that bite to eat before you hit the road.
Although we did not use the pool - that area was clean and VERY TEMPTING (lack of time hindered us) with loungers, tables and chairs.

On a side note - the hotel is making wonderful improvements as well, granite counter tops in the bathrooms for one example!

I would highly recommend this hotel for location, cleanliness and most important its low price in comparison to other area hotels.

Room Tip: Pool view rooms looked temping but were pricey! We had a first floor room just adjacent to the lobb...
See more room tips
  • Stayed February 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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882 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (115)
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Jersey, United Kingdom
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed February 13, 2014

This hotel is in a great location for the Everglades main entrance, without getting onto Homesteads main road. You also go past the excellent 'Robert is here' stall'. The big problem with this hotel however, is the woefully inadequate breakfast area, considering the number of rooms. It is a very small area, today we tried twice to find a table with at least 45mins in between, the second time was at 09.10 and people were queuing to sit, I also noticed most of the food was gone and the staff just standing around, had they run out with 20 mins to go? We gave up.

  • Stayed February 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
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Minnesota
Level Contributor
121 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
4 of 5 stars Reviewed February 12, 2014

We based here for exploring the Everglades National Park and Upper Keys and had no complaints. Our room was an average motel room with great beds and pillows and very quiet surroundings despite being next to a staircase. The fridge was a nice addition and the shower worked well. The AC required a little attention at times as it alternately got a bit too cool or warm but not a big deal. Very clean. Breakfast was better than most although the greasy and limp bacon was virtually inedible. The next remodeling ought to have more outlets for computers and cell phones in the light fixtures. Just about the southernmost hotel on the mainland so you can be on US 1 or the Card Sound Road (alternate road to Key Largo) in less than 2 minutes from the motel.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh
Level Contributor
54 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed February 7, 2014

We stayed here one night on a visit to the Everglades. The desk staff was efficient, but not too friendly. The room was clean and had a fridge, microwave, etc. Air conditioning unit was noisy. Continental breakfast was better than average. We did not use the pool, but it looked inviting and the area around it had lots of tables/chairs to enjoy the sunshine. We would not hesitate to stay here again.

Stayed February 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GATEWAYBW, Manager at BEST WESTERN Gateway to the Keys, responded to this review, February 8, 2014
I would like to apologize that we only served your needs and did not excel in your expectations during your stay at our hotel. We work hard to assure that our guests have the best experience possible during the vacation to South Florida. We offer a long list of amenities, free wifi, and the largest pool area in town. Our pool area and hot tub is greatly enjoyed by our guests. I will look into your A/C issue immediately and get that changed out. Im glad to here you enjoyed our FREE breakfast that consists of eggs, bacon, waffles, muffins, cinnamon rolls, fruit and more. For any future reservations please call directly at 305-246-5100. I really recommend booking directly with us for no hassle cancellations/modifications and the best rates. Don't get tricked into using other sites at a higher rate. Get the best discounts and packages at bestwestern.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
3 of 5 stars Reviewed February 4, 2014

The room had a weird empty corner where the electrical outlet was dead and broken faucets were sticking out of the wall. Probably took out a sink and did not bother to cover or replace. Tub was clogged up so water would fill up while taking a shower. Reported to the front desk but did not repair so 2nd night still had a pool of water.

  • Stayed February 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laughlin, Nevada
Level Contributor
28 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed February 2, 2014

Great location to go to the Keys. Walking distance to local restaurants. Drive up and park in front of your room. Rooms were spacious and the bed was comfortable. Out side was muggy so the A/C ran all the time. It was surprisingly quiet. The breakfast was great!

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BEDFORD
Level Contributor
115 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 179 helpful votes
4 of 5 stars Reviewed January 31, 2014

My wife and I stayed here 2 years ago and were very satisfied. On that basis, we stayed there again in December 2013. The hotel was fine, no problems with the accommodation, but the staff weren't nearly as helpful as on our previous visits.
We arrived at about 2.30pm, thinking we could have our room from 2pm, to be told we couldn't until 4pm. In the guest information book, it actually says 3pm. We were told we had an upstairs room, and as seniors, with luggage I requested a ground floor one. We were told yes that would be possible, so we had a coffee and sat by the pool to while away the time. Some time later we went back into the lobby to await notification that the room was ready. We sat for about 30 minutes and noticed that newly arrived guests were able to go to their rooms immediately. I asked the receptionist if our room was ready yet and she contacted the cleaner on her walkie talkie. The cleaner's response was both sharp and rude to the girl on the desk, who was after all only trying to help guests. She was so unhappy, she went into the back office to tell the supervisor the cleaner's remarks could be clearly heard by the guests!
After this, we were told our room, on the upper floor was ready. I pointed out we had been told we could have one on the ground floor, but this wasn't possible... She did however arrange for a male member of staff to carry the bags upstairs for us.
As reported elsewhere, the breakfast room is cramped and incapable of accepting the number of diners at busy times, though the food was OK.
Standards have slipped, to a point of members of staff sitting outside the hotel entrance smoking cigarettes with an unusual odour...

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Gateway to the Keys

Address: 411 South Krome Avenue, Florida City, FL 33034
Phone Number:
Location: United States > Florida > Florida City
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Florida City
#4 Family Hotel in Florida City
#6 Business Hotel in Florida City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Gateway to the Keys 2.5*
Number of rooms: 114
Official Description (provided by the hotel):
Located in Florida City/Homestead, Florida, close to attractions such as the Everglades National Park, the Florida Keys, Miami Speedway, and Biscayne National Park. Best Western Gateway to the Keys’ guests will find friendly helpful staff, newly renovated accommodations and convenient access a variety of key area attractions. Located in Florida City, adjacent to Homestead this Southern Florida area hotel features well-appointed guest rooms, each equipped with Flat Screen LCD television, refrigerator, microwave and free high-speed Internet access. Hotel guests will enjoy an array of amenities including a complimentary hot breakfast, an outdoor swimming pool and hot tub, Free guest laundry, free boat and RV parking and meeting facilities. Guests staying at the Best Western Gateway to the Keys will find an array of shopping nearby at the Prime Outlet Shops, the Cutler Bay Shopping Mall and The Falls Shopping Mall. NASCAR® fans staying at the hotel will appreciate being 5 miles from the Homestead/Miami Motorsports Complex, home to a variety of racing events throughout the year. This Homestead area hotel is also located less than 10 miles from key area attractions such as the Everglades National Park, Biscayne National Park and the John Pennekamp Underwater Stone Park. Visitors our hotel will also enjoy a day of fun in the sun at the beautiful Florida Keys or at Miami Beach, just a short drive away. The friendly, helpful staff at the Best Western Park Gateway to the Keys is ready to ensure a fun-filled memorable stay in Florida City, Florida. ... more   less 
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Also Known As:
Best Western Gateway To The Keys Hotel Florida City
Best Western Florida City
Florida City Best Western

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