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“Toliet Problems and Wet man” 3 of 5 stars
Review of BEST WESTERN Gateway to the Keys

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BEST WESTERN Gateway to the Keys
2.5 of 5 Hotel   |   411 South Krome Avenue, Florida City, FL 33034   |  
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1,000 bonus reward points
Ranked #4 of 12 Hotels in Florida City
Certificate of Excellence
Spring, United States
1 review
“Toliet Problems and Wet man”
3 of 5 stars Reviewed September 13, 2013

Had continuous problems with toilet flushing properly. Was offered the toilet plunger as a solution. Some safety concerns with what appeared to be a homeless man coming into the pool area. Otherwise, it had been a nice place to stay in previous trips as this was my second visit. Did not expect a 5 star hotel, but this year is was 2.5 stars and last year (2012) it was above a 3 star experience.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GATEWAYBW, Manager at BEST WESTERN Gateway to the Keys, responded to this review, September 18, 2013
Im really sorry for your experience with the toilet. We also have security present in the evenings to assure your safety. Sorry for your issues and I hope you really give us another chance upon your next visit to South Miami. Please call or email us directly at gatewaybw@aol.com and I will do my best to provide you with the five star service you deserve.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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885 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Harrogate, United Kingdom
Level Contributor
114 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 stars Reviewed September 9, 2013

This was probably one of the best value places I have ever stayed. We used it having left the Keys, and in preparation for going to the Anhinga Trail (?) - probably the most family friendly informative walk in the Everglades. Big rooms, very clean, nice pool ... top place!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moretonhampstead, United Kingdom
Level Contributor
52 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed September 3, 2013

This was our last one night stop before heading to meet friends in their villa and it didn't disappoint. We always book somewhere with a pool and breakfast and both were great, though the breakfast area was a bit chaotic as it was in the middle of a thunder storm! Only negative is that we booked through booking.com and our price was queried by reception. We stuck to our guns though and got the discounted price eventually, causing a queue as there was only one member of staff on 'check out' duty.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Williamsburg, United States
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed August 22, 2013

I have been going here for 10 years. You always can count on great staff helping you. Always clean. Its not the Oriental but its nice. Nice location to Keys and Everglades. Breakfast is more than ample.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cocoa Beach, FL
Level Contributor
90 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed August 22, 2013 via mobile

Don't trust your GPS to get you there! It was after about 20 minutes of frustration to finally find it but well worth the stay. Get a room overlooking the pool. It's fantastic. Add free breakfast and this place is a bargain.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omaha, Nebraska
Level Contributor
184 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed August 19, 2013

The location is a great rest stop for checking out the National parks, there are 4 nearby. The hotel is older, but it was clean and the staff was very helpful and nice. They have a nice pool area. The breakfast was good and attended too. The beds were comfortable. Nice restaurants nearby, I would recommend the Capri/ Italian restaurant it is great.
I think they could remodel this hotel, and this could be a great place. I didn't think too much of the city as we drove around, I wouldn't venture out at night alone.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abingdon, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed August 19, 2013

Stayed one night as a stop over into the Florida Keys. Easy in and easy out with the highway. Few really nice restaurants for meals, best was Cracker Barrel for breakfast. Ice machine was a distance from room, otherwise good layout of facilities.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about BEST WESTERN Gateway to the Keys

Address: 411 South Krome Avenue, Florida City, FL 33034
Phone Number:
Location: United States > Florida > Florida City
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Florida City
#4 Family Hotel in Florida City
#6 Business Hotel in Florida City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Gateway to the Keys 2.5*
Number of rooms: 114
Official Description (provided by the hotel):
Located in Florida City/Homestead, Florida, close to attractions such as the Everglades National Park, the Florida Keys, Miami Speedway, and Biscayne National Park. Best Western Gateway to the Keys’ guests will find friendly helpful staff, newly renovated accommodations and convenient access a variety of key area attractions. Located in Florida City, adjacent to Homestead this Southern Florida area hotel features well-appointed guest rooms, each equipped with Flat Screen LCD television, refrigerator, microwave and free high-speed Internet access. Hotel guests will enjoy an array of amenities including a complimentary hot breakfast, an outdoor swimming pool and hot tub, Free guest laundry, free boat and RV parking and meeting facilities. Guests staying at the Best Western Gateway to the Keys will find an array of shopping nearby at the Prime Outlet Shops, the Cutler Bay Shopping Mall and The Falls Shopping Mall. NASCAR® fans staying at the hotel will appreciate being 5 miles from the Homestead/Miami Motorsports Complex, home to a variety of racing events throughout the year. This Homestead area hotel is also located less than 10 miles from key area attractions such as the Everglades National Park, Biscayne National Park and the John Pennekamp Underwater Stone Park. Visitors our hotel will also enjoy a day of fun in the sun at the beautiful Florida Keys or at Miami Beach, just a short drive away. The friendly, helpful staff at the Best Western Park Gateway to the Keys is ready to ensure a fun-filled memorable stay in Florida City, Florida. ... more   less 
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Also Known As:
Best Western Gateway To The Keys Hotel Florida City
Best Western Florida City
Florida City Best Western

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