The FACTS: I did not extend my stay by one more day as I intended (forgot the morning of the last day before going out & about). I had a valid credit card on file at the front desk. The management said they where shocked at the conduct of their employees. The management compensated me less than $100 dollars for all my stolen goods. The management said this is all the owner (local) can do for me in this situation.
What HAPPENED: I came back to my room (late afternoon) on last day of my stay thinking about extending one more day, assuming I'll take a hit for late checkout, this hotel had vacancies. I swiped (I was able to get into my rm) my key & entered my rm only to find it COMPLETELY clean and vacated. Shocked, I thought I accidentally entered the wrong rm, but I didn't. Toiletries- GONE, suitcase & hung clothes- GONE, shoes-GONE. I walked to the front desk where the girls said I had checked out, I proved them wrong by replying I would have taken my luggage if I did! they knew it was in their storage rm but didn't know why. These girls at the desk just came on shift and quickly rebooked me. They called the manager who didnt (my opinion) seem like it was a big deal & said he'd handle it the next morning, oh, the anger that raged inside-but I kept a strait face. The next day I met the manager in a quick exchange who seemed apologetic but not concerned! and reimbursed less than $100 and said that was all the owner (local) can do. The manager said "I dont' know what to say, I can't explain it". In the end I lost all food in the mini fridge, had my shaving cream (really!), and (later realized) cologne- STOLEN, peaceful night sleep on a business trip- STOLEN. Careful folks, I called corporate and they responded well, this location's management did not. The girls behind the desk that evening did a good job reestablishing my reservation. Mgt has no control over product here.
- Also Known As:
- Best Western Gateway To The Keys Hotel
- Best Western Gateway To The Keys Hotel Florida City
- Best Western Florida City
- Florida City Best Western
- Official Description (provided by the hotel):
- Located in Florida City/Homestead, Florida, close to attractions such as the Everglades National Park, the Florida Keys, Miami Speedway, and Biscayne National Park. Best Western Gateway to the Keys’ guests will find friendly helpful staff, newly renovated accommodations and convenient access a variety of key area attractions. Located in Florida City, adjacent to Homestead this Southern Florida area hotel features well-appointed guest rooms, each equipped with Flat Screen LCD television, refrigerator, microwave and free high-speed Internet access. Hotel guests will enjoy an array of amenities including a complimentary hot breakfast, an outdoor swimming pool and hot tub, Free guest laundry, free boat and RV parking and meeting facilities. Guests staying at the Best Western Gateway to the Keys will find an array of shopping nearby at the Prime Outlet Shops, the Cutler Bay Shopping Mall and The Falls Shopping Mall. NASCAR® fans staying at the hotel will appreciate being 5 miles from the Homestead/Miami Motorsports Complex, home to a variety of racing events throughout the year. This Homestead area hotel is also located less than 10 miles from key area attractions such as the Everglades National Park, Biscayne National Park and the John Pennekamp Underwater Stone Park. Visitors our hotel will also enjoy a day of fun in the sun at the beautiful Florida Keys or at Miami Beach, just a short drive away. The friendly, helpful staff at the Best Western Park Gateway to the Keys is ready to ensure a fun-filled memorable stay in Florida City, Florida. ... more less
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