We made our travel arrangements late, so did not have much choice. We used airline miles, which basically gets us a $150 room for a certain number of points. This Quality Inn was $89. We were travelling with two adults and two children - and our reservation reflected that.
At check-in, we were greeted by Sutki (spelling is likely not correct) who we later learned was the property GM. As he looked up our reservation, I asked for a suggested nearby location to take an air boat ride. He told us to go to the Everglades visitor center as he did not know of any. I was shocked, especially when I learned he was the GM, and later learned there is only one in that area of The Everglades.
Anyway, he pulls up our reservation asks how many are in the room, I say 4, and he tells me it is $10 extra for each child. I explained that I made the reservations for four and that it was using frequent flier points. He didn't care. First, he told me to make another reservation and he'd show me what I did wrong. Instead, I called my credit card company to settle it. So, they confirmed quickly that my reservation was correctly for four people. He then lectured Capital One and then Travelocity, for thirty minutes about how their systems needed improvement - all the while, making us wait.
I was shocked by his attitude towards me - he clearly didn't care if we stayed there, and unfortunately, we could not cancel due to our last minute reservation. His service is the worst I ever have received at a hotel and this was from a GM!
We were now 40 minutes late, so we threw our bags in the room and headed for the attractions, arriving back at the hotel after 10:00 PM. When we flipped on the lights, we realized how bad the room was. Unfortunately, we were stuck.
Their were stains on the walls, a ripped cushion in our chair, an nasty burn/stain on the table, a plastic trash bag used as insulation in the window and the room was just generally run down. The next morning, we noticed trash under one of the beds, including a tampon and beer cap. I have attached pictures - unbelievable.
The worst service I've ever received and the dirtiest room I've stayed in. Not only will I never stay here again, I will not ever stay in a Quality Inn, if this type of GM is acceptable to the chain. An absolute embarrassment to the service industry.
Stay anywhere else, sleep in your car, or under an overpass before you stay here.
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.