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“Not Great, Just Okay” 2 of 5 stars
Review of Holiday Inn Express Hotel & Suites Florida City

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Holiday Inn Express Hotel & Suites Florida City
2.5 of 5 Hotel   |   35200 S Dixie Hwy, Florida City, FL 33034   |  
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Ranked #6 of 12 Hotels in Florida City
Worcester, Massachusetts, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Not Great, Just Okay”
2 of 5 stars Reviewed December 31, 2013

Review: Not terrible, Not real good, just OK. We have stayed at other Holiday Inn Express hotels that were more impressive.This hotel is located strategically to the gateway of the Florida Keys, airboat rides and the Everglades National Park which is why we chose it. The property is a little tired with worn carpeting in the corridors and cheesy bright red painted room doors, (who was the decorator that selected those colors??). The room showed no signs of bedbugs, (we always check as these insects do not discriminate), but had a faint odor of air freshener or some other cover-up aroma, that we got accustomed to in less than 90 seconds, (not mildew or anything like that, just a little funky). The bedding was clean while the beds themselves were not totally comfortable that featured a feather bed topper on the mattresses instead of a real pillow top mattress of higher quality like we have often experienced in other similarly priced establishments. The walls are not soundproof as we were able to hear our adjacent neighbors when speaking in anything other than a lowered voice. The room carpet was tired however the bathroom was clean.

Complaints: The desk clerk on duty could polish her communication skills and respond verbally to questions with words instead of a scowl and a head shake. We would have preferred the answer to the question, "does the hotel have a guest laundry facility?" to be "no I am sorry" rather than, a frown and a wordless side to side nod. Later in the same evening we found the front desk to be unattended for over 10 minutes, when we had another question about printing a document from the guest computer center. We were also disappointed that although our reservation was made for 2 adults and 2 teenage children there was not additional chairs furnished in the room besides the desk chair, (are we supposed to be confined to our double queen beds while occupying our room?) The ice maker on the second floor was out of order, and the internet service disconnects from your computer or device every few minutes. One of the reasons that we selected this hotel was due to the free breakfast offer which was appealing so that we could start our day of sightseeing without delay. To our disappointment we found that the main entree selection, (the eggs) were consumed at 8:30 am and not replaced within 10 minutes with a room full of hungry guests waiting patiently. As we had to catch an airboat ride we had a bagel and yogurt and left for our tour of the everglades with stomachs consequently growling by 10:30 am.

Conclusion: Look... we understand that this is not a high end hotel, but we did not pay economy hotel franchise fares either. As we stated in the beginning: it's OK, it just isn't great, don't stay away, this place will get the job done, but you won't be doing cartwheels about your experience either.

  • Stayed December 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEX M, Manager at Holiday Inn Express Hotel & Suites Florida City, responded to this review, January 2, 2014
Hello Stephen P,

Thank you for taking the time to post your review. We value your input and comments. First and foremost, I apologize that your stay with us was not exceptional, as we strive to make every guests stay a positive memorable experience. Unfortunately, your experience was far from exceptional. I will use your feedback to improve our service as we continue to strive for excellence.

Thanks!
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198 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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English first
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed December 30, 2013 via mobile

We recently stayed at the HI Express in Florida City. I normally do not write negative reviews, but this experience was one of the worst IHG experiences I have encountered. The staff were less than helpful, rude and upset interrupted their texting. The bathroom had mold and was not clean. The entry way was dirty as was most of the facility.

We had to request extra pillows and blanket 3 times. The internet key changed during the middle of the night. What a hassle to obtain a new one. As a platinum member, I have come to expect a better class of service from IHG hotels. I would not recommend this property.......

Stayed December 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEX M, Manager at Holiday Inn Express Hotel & Suites Florida City, responded to this review, January 2, 2014
Dear T O,

Thanks for your review. As a Platinum IHG Rewards Member, your input is extremely valuable to the development of our property. I apologize that you had such an unpleasant stay. However, your review has been noted and we have made some necessary changes that I believe you would appreciate. I hope we have another opportunity to accommodate you in the near future. As you loyalty is appreciated.

Best regards!
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Travelers are raving about these Florida City hotels

Rochelle Park, New Jersey
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed December 29, 2013

The Good :
Location and closeness to the Everglades and the Florida Keys, Amazing Warm Weather,
Outdoor Pool Area, Friendly and Helpful Day Staff (Isabella knows a lot), satisfying breakfast in the morning, Clean sheets and pillows, clean guestrooms, close to Liquor store (walking distance), business center, flat-screen televisions with plenty channels, in lobby coupons and brochures to the most popular of water sports and attractions refrigerator and microwave, large fitness center, vending machines, and plenty of free parking.

The Bad: Entered room without seeing the Do Not Disturb Sign and emptied the trash but did not bother to do anything else since they were already there ? Business Center printing facilities did not work, Rude breakfast attendant,

Room Tip: Prefer the first floor
See more room tips
  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claremont, New Hampshire
Top Contributor
330 reviews 330 reviews
56 hotel reviews
Reviews in 169 cities Reviews in 169 cities
110 helpful votes 110 helpful votes
4 of 5 stars Reviewed December 27, 2013

Even though it's not the fanciest HI Express, our room was comfortable. It's about 20 minutes away from the Everglades and Biscayne National Parks. It's also about 30 minutes away from Key Largo. The breakfast is very popular and the staff did a great job of keeping up with some many visitors. I'm glad we stayed here and would consider it again if we are in the area.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rucphen
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 20, 2013

After our visit to Flamingo(Southern part of Eveglades)we stayed for 1 night in Holiday Inn Express Florida City. Nice hotel with clean rooms and a nice free breakfast. it is an easy drive to Key largo. Friendly staff, nice pool and closely some restaurants for lunch and dinner.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEX M, Manager at Holiday Inn Express Hotel & Suites Florida City, responded to this review, January 2, 2014
Dear Josepha W,

I'm glad to hear that you enjoyed your stay and found the hotel to be convenient for your travel plans. Whenever you're in the area, I hope you consider to stay with us again.

Regards!
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New Jersey, United States
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 13, 2013

Definitely recommended for a quick stay. Coming from New York down to Florida and had to stay somewhere for the night. Beds were very comfortable - didn't want to get up the next day and pretty spacious.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warsaw, Poland
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed November 3, 2013

Have chosen to stay at this hotel due to location close to visit the Everglades. The hotel was average as for Holiday Inn quality you would expect. A/C and fridge were so noisy that you need to switch them off to get a good sleep at night. Stayed there only 2 nights, so not too much time to start complaining, however the hotel I would recommend to budget travellers. The worst thing was the smell of wetness, like they had problems with ventilation.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEX M, Manager at Holiday Inn Express Hotel & Suites Florida City, responded to this review, November 4, 2013
Hello Elzbieta K,

Thanks for taking the time to post your review. I'm glad to hear that you enjoyed your stay while visiting the Everglades National Park. I apologize for the inconvenience of the noise of the fridge and the smell you mentioned that was in the room. We will look into these issues to ensure we don't inconvenience any other guests.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Florida City

Address: 35200 S Dixie Hwy, Florida City, FL 33034
Phone Number:
Location: United States > Florida > Florida City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Florida City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Florida City 2.5*
Number of rooms: 105
Official Description (provided by the hotel):
For fun in the sun and the convenience of local businesses and attractions within minutes of the hotel, we invite you for a fun loving experience at the 100% smoke free Holiday Inn Express Florida City-Gateway to the Keys. Spend less time in traffic and more time doing what you came to do. We are within a few miles from local attractions such as; Homestead-Miami Speedway, Everglades National Park, Turkey Point Power Plant and minutes away from great local restaurants featuring excellent seafood, steaks, authentic Italian and home made Mexican cuisines. Whether you re coming to Florida City for business or just to relax, your room at the Holiday Inn Express Florida City is your personal retreat. Great amenities such as free high speed Internet access, comfortable bedding, and a great new hot breakfast await your arrival. An inviting, fun and caring staff is willing to help make your stay comfortable and enjoyable. For a fun relaxing day, play the back 9 at the nearby golf course, visit the alligators in the Everglades, or enjoy some fishing in Biscayne National Park. After a long day take a refreshing dip in our outdoor pool or lounge around and take in the warm inviting sun. Whatever your plans may hold; when you re in South Florida Stay Smart at the Holiday Inn Express Florida City. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Florida City
Holiday Inn Express Florida City
Holiday Inn Florida City
Florida City Holiday Inn

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