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“Worts IHG experience” 1 of 5 stars
Review of Holiday Inn Express Hotel & Suites Florida City

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Holiday Inn Express Hotel & Suites Florida City
2.5 of 5 Hotel   |   35200 S Dixie Hwy, Florida City, FL 33034   |  
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Ranked #7 of 12 Hotels in Florida City
Level Contributor
36 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Worts IHG experience”
1 of 5 stars Reviewed December 30, 2013 via mobile

We recently stayed at the HI Express in Florida City. I normally do not write negative reviews, but this experience was one of the worst IHG experiences I have encountered. The staff were less than helpful, rude and upset interrupted their texting. The bathroom had mold and was not clean. The entry way was dirty as was most of the facility.

We had to request extra pillows and blanket 3 times. The internet key changed during the middle of the night. What a hassle to obtain a new one. As a platinum member, I have come to expect a better class of service from IHG hotels. I would not recommend this property.......

Stayed December 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEX M, Manager at Holiday Inn Express Hotel & Suites Florida City, responded to this review, January 2, 2014
Dear T O,

Thanks for your review. As a Platinum IHG Rewards Member, your input is extremely valuable to the development of our property. I apologize that you had such an unpleasant stay. However, your review has been noted and we have made some necessary changes that I believe you would appreciate. I hope we have another opportunity to accommodate you in the near future. As you loyalty is appreciated.

Best regards!
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288 reviews from our community

Traveler rating
    75
    108
    62
    21
    22
See reviews for
90
105
12
29
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Rochelle Park, New Jersey
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed December 29, 2013

The Good :
Location and closeness to the Everglades and the Florida Keys, Amazing Warm Weather,
Outdoor Pool Area, Friendly and Helpful Day Staff (Isabella knows a lot), satisfying breakfast in the morning, Clean sheets and pillows, clean guestrooms, close to Liquor store (walking distance), business center, flat-screen televisions with plenty channels, in lobby coupons and brochures to the most popular of water sports and attractions refrigerator and microwave, large fitness center, vending machines, and plenty of free parking.

The Bad: Entered room without seeing the Do Not Disturb Sign and emptied the trash but did not bother to do anything else since they were already there ? Business Center printing facilities did not work, Rude breakfast attendant,

Room Tip: Prefer the first floor
See more room tips
  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Claremont, New Hampshire
Level Contributor
424 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
4 of 5 stars Reviewed December 27, 2013

Even though it's not the fanciest HI Express, our room was comfortable. It's about 20 minutes away from the Everglades and Biscayne National Parks. It's also about 30 minutes away from Key Largo. The breakfast is very popular and the staff did a great job of keeping up with some many visitors. I'm glad we stayed here and would consider it again if we are in the area.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rucphen
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed December 20, 2013

After our visit to Flamingo(Southern part of Eveglades)we stayed for 1 night in Holiday Inn Express Florida City. Nice hotel with clean rooms and a nice free breakfast. it is an easy drive to Key largo. Friendly staff, nice pool and closely some restaurants for lunch and dinner.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEX M, Manager at Holiday Inn Express Hotel & Suites Florida City, responded to this review, January 2, 2014
Dear Josepha W,

I'm glad to hear that you enjoyed your stay and found the hotel to be convenient for your travel plans. Whenever you're in the area, I hope you consider to stay with us again.

Regards!
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New Jersey, United States
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 13, 2013

Definitely recommended for a quick stay. Coming from New York down to Florida and had to stay somewhere for the night. Beds were very comfortable - didn't want to get up the next day and pretty spacious.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warsaw, Poland
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed November 3, 2013

Have chosen to stay at this hotel due to location close to visit the Everglades. The hotel was average as for Holiday Inn quality you would expect. A/C and fridge were so noisy that you need to switch them off to get a good sleep at night. Stayed there only 2 nights, so not too much time to start complaining, however the hotel I would recommend to budget travellers. The worst thing was the smell of wetness, like they had problems with ventilation.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEX M, Manager at Holiday Inn Express Hotel & Suites Florida City, responded to this review, November 4, 2013
Hello Elzbieta K,

Thanks for taking the time to post your review. I'm glad to hear that you enjoyed your stay while visiting the Everglades National Park. I apologize for the inconvenience of the noise of the fridge and the smell you mentioned that was in the room. We will look into these issues to ensure we don't inconvenience any other guests.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Folkston, Georgia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed September 4, 2013

Though the hotel itself wasn't that bad at all, the fact that personnel stole a diamond necklace from my room totally makes up for that. When I spoke with the manager she was rude, unhelpful, and infuriatingly unsympathetic. I hope no one has to experience this hotel in the manner that my family did. Stay somewhere else!!

  • Stayed June 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Florida City, responded to this review, September 20, 2013
Dear Kendra D,

First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you back to Homestead, FL.

Sincerely,

Orlando A.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Holiday Inn Express Hotel & Suites Florida City

Address: 35200 S Dixie Hwy, Florida City, FL 33034
Phone Number:
Location: United States > Florida > Florida City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Florida City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Florida City 2.5*
Number of rooms: 105
Official Description (provided by the hotel):
For fun in the sun and the convenience of local businesses and attractions within minutes of the hotel, we invite you for a fun loving experience at the 100% smoke free Holiday Inn Express Florida City-Gateway to the Keys. Spend less time in traffic and more time doing what you came to do. We are within a few miles from local attractions such as; Homestead-Miami Speedway, Everglades National Park, Turkey Point Power Plant and minutes away from great local restaurants featuring excellent seafood, steaks, authentic Italian and home made Mexican cuisines. Whether you re coming to Florida City for business or just to relax, your room at the Holiday Inn Express Florida City is your personal retreat. Great amenities such as free high speed Internet access, comfortable bedding, and a great new hot breakfast await your arrival. An inviting, fun and caring staff is willing to help make your stay comfortable and enjoyable. For a fun relaxing day, play the back 9 at the nearby golf course, visit the alligators in the Everglades, or enjoy some fishing in Biscayne National Park. After a long day take a refreshing dip in our outdoor pool or lounge around and take in the warm inviting sun. Whatever your plans may hold; when you re in South Florida Stay Smart at the Holiday Inn Express Florida City. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Florida City
Holiday Inn Express Florida City
Holiday Inn Florida City
Florida City Holiday Inn

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