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“Employees park in Handicapped Parking Places” 1 of 5 stars
Review of Holiday Inn Express Hotel & Suites Florida City

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Holiday Inn Express Hotel & Suites Florida City
2.5 of 5 Hotel   |   35200 S Dixie Hwy, Florida City, FL 33034   |  
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Ranked #7 of 12 Hotels in Florida City
San Antonio, Texas
Top Contributor
109 reviews 109 reviews
51 hotel reviews
Reviews in 67 cities Reviews in 67 cities
69 helpful votes 69 helpful votes
“Employees park in Handicapped Parking Places”
1 of 5 stars Reviewed April 29, 2013 via mobile

We had a reasonable time in this old Holiday Inn Express. They have no in-house laundry, no bacon and no History Channel. Nancy, at the front desk was most pleasant and helpful. And then we got ready to leave. The employee, who works in the kitchen decided to park in the striped area next to us that my husband needed to access his van by the ramp. Next to him was another employee who was putting together furniture;he also parked in a handicapped spot although the parking lot was nearly empty. We informed Sarah,at the front desk, who knew full well who was parked there. Had we left immediately, she would have done nothing. Finally kitchen man moved his car, when he was done working. Furniture man refused and took about 15 minutes to move and only because we waited for him to move. It's the principle of the thing. Two able-bodied employees, who were caught in violation of the posted statute, just didn't care and Sarah covered for them. Shame on all of them, as if they care. And shame on management for fostering that kind of attitude.

Stayed April 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEX M, Manager at Holiday Inn Express Hotel & Suites Florida City, responded to this review, May 14, 2013
Hello ScrappyTexan,

Thank you for taking the time to post your review. I'm glad to hear that Nancy was able to take care of you. As for the issue with parking, I apologize for the inconvenience that was caused to you and your husband. Having the employees park in the handicap parking is not something that management condones. Trust me; we have made the necessary actions to ensure that our valued guests, such as you, not have this experience again. I hope that we have another opportunity to accommodate you and your husband in the future. If so, you will have the opportunity to have a hassle free experience, which we strive for daily.

Sincerely!
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209 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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English first
Senior Contributor
47 reviews 47 reviews
11 hotel reviews
Reviews in 26 cities Reviews in 26 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed April 19, 2013

Very clean and efficient hotel only ~25 minutes from diving at Key Largo. Pleasant check-in and clean room for less than 1/2 of what rooms cost over the bridge. Lots of restaurants nearby so plenty of options for all meals.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghent, Belgium
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed April 9, 2013

This hotel is ok as stopover between Miami, the Keys and the Everglades. It is a typical Holiday Inn Express so you know what you can expect: a clean room and a comfortable bed. The breakfast was included but didn't wow me, choice is rather limited. The breakfast room was however clean and big enough.

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEX M, Manager at Holiday Inn Express Hotel & Suites Florida City, responded to this review, April 18, 2013
Hello Ben_1986,

Thank you for your time posting your review of the hotel. We're glad to see that we delivered on our promises to you and you had an enjoyable stay. We hope to have another opportunity to accommodate you in the near future.

Regards!
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Switzerland
Senior Contributor
36 reviews 36 reviews
36 hotel reviews
Reviews in 33 cities Reviews in 33 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 31, 2013

visiting the Everglades Nat.Park early in the morning we stayed one night at this HI.
Friendly staff and quick check in/ou and large room. Unfortunately badly lighted and some smell of humidity, otherwise room was clean. ok for a stop as Everglades Nt.Park is just a short hour's drive from this place

Room Tip: choose 2nd floor
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEX M, Manager at Holiday Inn Express Hotel & Suites Florida City, responded to this review, April 2, 2013
Hello ebdan,

Thanks for taking the time to post your review. We're glad that we were in a convenient location for you to go over to the Everglades National Park and enjoy your time there. I apologize that we didn't meet your expectations of the hotel. Being in Florida causes us to have some humidity in the rooms, thus causing an inconvenience to you. I hope we have another opportunity to accommodate you in the near future.

Best regards!
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Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 26, 2013 via mobile

Having stayed at a lot of hotels, I found the staff were so helpful and capable, I am compelled to write a review.

The room was fine, average. The room and the hotel was clean. A complementary breakfast was served in the morning and that was good. Not great and not the stale crusty stuff at other places.

And their rate was competitive. I will look at holiday inn express a little more closely when selecting a hotel in another city, I will stay at holiday inn express when visiting Florida City.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, OH
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 24, 2013

We stayed here for two nights for Spring Break. The beds were comfortable and the rooms spacious. Breakfast was a step above your usual continental you might get somewhere like a Hampton Inn. On the down side: slow elevator, overly warm hallways, low water pressure, and poor housekeeping. We weren't ready for the maid when she wanted to enter our room around 10:00 a.m. so she simply never returned. The front desk brought fresh towels to our room and took our trash in the evening but we were left with the used towels.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEX M, Manager at Holiday Inn Express Hotel & Suites Florida City, responded to this review, April 2, 2013
Hello k8_thegr8_rn,

Thanks for posting you review. We value your feedback and will make the necessary changes to ensure that our valued guests, like yourself, don't have an experience like this again.

Thanks!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Centennial, Colorado
Top Contributor
123 reviews 123 reviews
14 hotel reviews
Reviews in 47 cities Reviews in 47 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed March 23, 2013

We stayed here on the first night of our vacation, as a launching point to get to Biscayne National Park. The hotel is conveniently located and easy to find. There is plenty of parking. The rooms are a big dingy, but good enough. Our room was quite large and had all the amenities. It was clean and comfortable. The hallways are also dingy, but I did appreciate how sturdily-built the place was (probably because of hurricane standards) - which meant the room was very quiet even though we were right next to the elevator.
Breakfast was the typical Holiday Inn Express fare. No surprises, no disappointments. The breakfast room was kept clean and wasn't too crowded.
If I were to stay here again I would make the time to walk to the bar that is across the street (to the east) that claims to be the southernmost bar on the mainland. Just to say I did it - and it looks like a cool dive bar.
By the way, there are plenty of stores minutes away to take care of any last-minute travel needs (Walgreens, grocery stores, Krispy Kreme, etc.)

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Florida City

Address: 35200 S Dixie Hwy, Florida City, FL 33034
Phone Number:
Location: United States > Florida > Florida City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Florida City
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Florida City 2.5*
Number of rooms: 105
Official Description (provided by the hotel):
For fun in the sun and the convenience of local businesses and attractions within minutes of the hotel, we invite you for a fun loving experience at the 100% smoke free Holiday Inn Express Florida City-Gateway to the Keys. Spend less time in traffic and more time doing what you came to do. We are within a few miles from local attractions such as; Homestead-Miami Speedway, Everglades National Park, Turkey Point Power Plant and minutes away from great local restaurants featuring excellent seafood, steaks, authentic Italian and home made Mexican cuisines. Whether you re coming to Florida City for business or just to relax, your room at the Holiday Inn Express Florida City is your personal retreat. Great amenities such as free high speed Internet access, comfortable bedding, and a great new hot breakfast await your arrival. An inviting, fun and caring staff is willing to help make your stay comfortable and enjoyable. For a fun relaxing day, play the back 9 at the nearby golf course, visit the alligators in the Everglades, or enjoy some fishing in Biscayne National Park. After a long day take a refreshing dip in our outdoor pool or lounge around and take in the warm inviting sun. Whatever your plans may hold; when you re in South Florida Stay Smart at the Holiday Inn Express Florida City. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Florida City
Holiday Inn Express Florida City
Holiday Inn Florida City
Florida City Holiday Inn

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