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“Typical HIE with a Common FL Issue” 3 of 5 stars
Review of Holiday Inn Express Hotel & Suites Florida City

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Holiday Inn Express Hotel & Suites Florida City
2.5 of 5 Hotel   |   35200 S Dixie Hwy, Florida City, FL 33034   |  
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Ranked #7 of 12 hotels in Florida City
Avon, Ohio
Top Contributor
665 reviews 665 reviews
64 hotel reviews
Reviews in 226 cities Reviews in 226 cities
800 helpful votes 800 helpful votes
“Typical HIE with a Common FL Issue”
3 of 5 stars Reviewed November 24, 2012

This Holiday Inn Express was your typical HIE with a decent complimentary breakfast and friendly staff. The location is also excellent for visiting the Everglades and as a departure point for the Keys. However, our room stunk like musty jungle rot that is common in Florida due to the high humidity. However, the stink in our room was significantly stronger than usual and stronger than other areas of the hotel. It was not possible to open the window so there was not much that could be done. We probably would not stay here again unless the rooms are remodeled.

Room Tip: If your room smells, ask for another if there is one available.
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  • Stayed April 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEX M, Manager at Holiday Inn Express Hotel & Suites Florida City, responded to this review, November 26, 2012
Hello Steve1362,

Thank you for your valued input. We appreciate you letting us know about your experience because it lets us know what we need to do to exceed your expectations. We hope to have another opportunity to accommodate you and your family in the near future. Come back to stay with us and see the changes that we are making at the hotel. You'll enjoy your stay!

Thanks!
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180 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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English first
Bet Haemek - Israel
Top Contributor
93 reviews 93 reviews
41 hotel reviews
Reviews in 27 cities Reviews in 27 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed November 16, 2012

This hotel is on highway 1 on the way to the Keys.
It sure needs an update.
Friendly staff; two computers for checking mail; ok breakfast and rooms that sure need an update

The breakfast is the standard HI Express but friendly service and a clean small dining hall.

Room Tip: back side not on the main road (but there is a distance from the road).
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEX M, Manager at Holiday Inn Express Hotel & Suites Florida City, responded to this review, November 26, 2012
Thank you for taking the time to share your experience with us. We appreciate all of your feedback and value your input. We hope that when you are in the area you think of the Holiday Inn Express & Suites Florida City as your first choice of hotel accommodations.

Thanks again!
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delton
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed November 2, 2012

We stayed one night 10/24/12, two queen beds. The pool at night was very refreshing, the beds comfortable, the breakfast filling, and the staff was very nice. We were close to the national parks, and only 20 minute drive from one of my favorite restaurants in Key Largo.

Room Tip: Liquor store within walking distance. A huge plus.
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEX M, Manager at Holiday Inn Express Hotel & Suites Florida City, responded to this review, November 7, 2012
Thank you so much for taking the time to write your review. We value our guests and appreciate the feedback that we receive. As we strive for excellence in service, your comments lets us know that we are moving in the right direction. Whenever you are in the Florida City/Homestead area, we hope that you look to stay at the Holiday Inn Express & Suites Florida City as your first option for hotel accommodations.

Thanks so much!!!!
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wakeman
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed October 3, 2012

i have stayed here 3 years in a row and this time was charged with a smoking fee i talked to corate and still no help i explained i tore off filters and stepped outside to smoke never smoking in the room their is a sige at front desk smoking in room 250 dollar fine i did not smoke in room no smell of smoke no alarm went off i tore off the filter to a cigarettes throwing them in waste basket and step out side to smoking area. these folks who are self owned has ripped me off for trying to keep property clean throwing filters in trash and for the last few days told nothing but lies this hotel has lost in value in last year and they are comparable places to stay for half the price....fairway for one

Room Tip: do not stay here....
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Stayed September 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Florida City, responded to this review, October 30, 2012
Dear carl w,

First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you back to Florida City.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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Travelers are raving about these Florida City hotels

Denver, Colorado
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 24, 2012

We stayed at The Holiday Inn Express because we were in town for the Big Kahuna Motorcycle race at Homestead Speedway. The location was perfect because it's close to everything. Chelsey, Isabella and Jamie at the front desk were all friendly, helpful and very accommodating. Best customer service we received during our visit. We had 2 different rooms while we were there. The first was nice but the second was newly remodeled and beautiful. Great that the pool is open until 11 pm so our daughter got in some late night swimming. Pool was warm and clean. Definately would stay there again.

Room Tip: Ask for remodeled rooms if available.
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  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEX M, Manager at Holiday Inn Express Hotel & Suites Florida City, responded to this review, September 25, 2012
Thanks for your review on your stay at the Holiday Inn Express & Suites. I'm glad to hear that you enjoyed your stay with us and the front desk staff was able to positively impact your stay. Everyday our goal is to ensure that all of our guests' expectations are exceeded. Thanks for letting us know that you have a great stay. Everyone will be excited to know that they were apart of your memories of staying with us. We hope to see you soon! Thanks!
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Toledo, Ohio
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 8, 2012

stayed here for 2 days on my way to key west this place was very clean, nice pool and rooms, and the breakfast was very good, the guy making it was very nice and helpfull as well, overall stay was above average for us. would stay here again actuall will stay here again and would recomment anyone in area to stay here thank you for a great stay after long drive from tampa after long flight from ohio well done guys and gals. late night front dest girl was very helpfull on finding places nearby (coral castle)

Room Tip: eat breakfast swim in pool and just enjoy it was nice place
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEX M, Manager at Holiday Inn Express Hotel & Suites Florida City, responded to this review, September 25, 2012
Thanks for taking the time to submit your review. We value you as our guests and look forward to serving you during your stay. I'm glad that you enjoyed the hotel and your stay was a memorable one. We look forward to you staying with us again in the near future. Feel free to visit our website to make any future reservations. If we can assist with your planning, please don't hesitate to reach out! Thanks so much!
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Senior Contributor
39 reviews 39 reviews
7 hotel reviews
Reviews in 18 cities Reviews in 18 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed August 24, 2012

Was in town & had reservations @ anotther hotel. Went to that hotel, took ALL luggage out for 4 women (that's saying a lot lol) and went to the desk to check in only to be told that our room was given away "by mistake" of course~ rriigghhttt!!! NOTHING I could do, so I had to start calling around & driving around S. Dixie Highway on a Saturday night in Miami... Not good when there is a function going on in town & hotels are BOOKED! Got to Holiday Inn Express & Suites and they saved the day! Wonderful front desk staff & they got us in right away. Did I mention that I had my handicapped 94 yr old grandmother w/ us? They were great to help w/ accommodating her :) CLEAN & safe rooms / hotel. No continental breakfast here- its the full meal deal! Will definetely stay HERE again & NOT @ the other place anymore.

Room Tip: All of the rooms should be fine since they are all accessible from the inside only ~ There are side...
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEX M, Manager at Holiday Inn Express Hotel & Suites Florida City, responded to this review, August 27, 2012
As always it is truly a pleasure for us to assist any of our guest in anyway we can. We appreciate you taking the time to write your review and value your input and comments. Whenever you are in the area, we hope that the Holiday Inn Express & Suites Florida City will be you #1 choice. Thanks so much!
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Additional Information about Holiday Inn Express Hotel & Suites Florida City

Address: 35200 S Dixie Hwy, Florida City, FL 33034
Phone Number:
Location: United States > Florida > Florida City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Florida City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Florida City 2.5*
Official Description (provided by the hotel):
For fun in the sun and the convenience of local businesses and attractions within minutes of the hotel, we invite you for a fun loving experience at the 100% smoke free Holiday Inn Express Florida City-Gateway to the Keys. Spend less time in traffic and more time doing what you came to do. We are within a few miles from local attractions such as; Homestead-Miami Speedway, Everglades National Park, Turkey Point Power Plant and minutes away from great local restaurants featuring excellent seafood, steaks, authentic Italian and home made Mexican cuisines. Whether you re coming to Florida City for business or just to relax, your room at the Holiday Inn Express Florida City is your personal retreat. Great amenities such as free high speed Internet access, comfortable bedding, and a great new hot breakfast await your arrival. An inviting, fun and caring staff is willing to help make your stay comfortable and enjoyable. For a fun relaxing day, play the back 9 at the nearby golf course, visit the alligators in the Everglades, or enjoy some fishing in Biscayne National Park. After a long day take a refreshing dip in our outdoor pool or lounge around and take in the warm inviting sun. Whatever your plans may hold; when you re in South Florida Stay Smart at the Holiday Inn Express Florida City. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Florida City
Holiday Inn Express Florida City
Holiday Inn Florida City
Florida City Holiday Inn

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