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“Graet Location For The Everglades” 5 of 5 stars
Review of Holiday Inn Express Hotel & Suites Florida City

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Holiday Inn Express Hotel & Suites Florida City
2.5 of 5 Hotel   |   35200 S Dixie Hwy, Florida City, FL 33034   |  
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Ranked #6 of 12 Hotels in Florida City
Cheshire
Top Contributor
132 reviews 132 reviews
39 hotel reviews
Reviews in 61 cities Reviews in 61 cities
87 helpful votes 87 helpful votes
“Graet Location For The Everglades”
5 of 5 stars Reviewed March 28, 2011

Found this hotel through the local tourist office. To be honest we were sceptical about staying in a Holiday Inn Express but we were wrong to be. The hotel is situated just off Highway 1 but as it is set back from the road and has good double glazing no road noise is heard. The rooms are very large, modern, clean, and contain everything you need. The real bonus is the close location to the Everglades Park - a truely wonderful place. 10 dollars buys the car and all occupents admission to the park for 7 days. Graet value. Go to Royal Palm and walk the two trails there to get the best views of the wildlife. Breakfast is included in the room rate and there are plenty of restaurants and fast food chains around for other meals. We went to Capri (good Italian) and Mariners (a so so seafood restaurant). A must do is a visit to Aligator Farm to ride an air boat. The trip down to Flamingo is also very worth while.

  • Stayed March 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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200 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Brooklyn, NY
Top Contributor
100 reviews 100 reviews
43 hotel reviews
Reviews in 51 cities Reviews in 51 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed March 21, 2011

Based on our recent experience, I have reconsidered my previous rating.

With 1/2-stars unavailable, I'd originally rated this property "5" (out of 5) although I'd thought 4 1/2 would have been more accurate. After a slightly less successful two-night stay, I'm convinced that, dropping a 1/2 now leaves my correct rating at "4".

Everything positive I'd previously indicated still makes this a solid choice in the Florida City area, where most properties have received mixed reviews from Trip Advisor reviewers. It is one of the few properties near the beginning of the only two roads to the Keys that feature inside corridors and elevator service to upper floors, and, in our experience, cleanliness has been excellent and maintainence very good. We find their bedding, also, excellent, and sleep well there.

We did have some minor problems on our recent stay:
-A minor maintainence problem, a faulty sink drain, was repaired promptly when brought to the front desk's attention.
-A new television system had been installed and worked well, but we could find no guide channel, nor was there any usable channel listing in the room; the printed one was for their previous system and was incorrect. The only listing available was on-screen, but it flashed by too quickly to be useful, and could not be paused.
-More problematically, calls to the front desk were not answered; this may be because of understaffing of the desk.
-We value highly the availability of wired broadband access; we consider it far more secure than wireless, particularly unsecured wireless, access. We had had minor problems with this property's wired broadband in the past; this time the situation was far worse. The first night the system simply failed after working for about an hour; I tried an alternate computer and then tried both on their wireless system, but none worked. I gave up, (my wife was asleep and I didn't want to wake her calling tech support). The next morning both wired and wireless were working again. When I reported the problem to the front desk, a guest checking out reported that he and others in his party had also experienced a problem. The gentleman at the desk indicated he had not been there at the time, but would try to make sure that overnight staff would know how do reset the system should a problem recur. It did the next morning, very inconveniently as I had work to do. I called and got through to the front desk, and was told he'd reset the system, but I still could not access the internet. I spent over a 1/2 hour with telephone tech support to no avail other than confirmation that the problem was not with either of my computers.
-At checkout, when I complained, I received an apology. He confirmed that their two public computers in the lobby also could not access the internet.

In sum, these minor problems actually diminished our enjoyment of our stay; had our need for internet service been more urgent we would have been very put out; as it was we simply waited 'till we checked in elsewhere that evening, but felt obliged to update my previous review. My advice would be to subtract one star if reliable broadband is important to you, and another 1/2 if price is a particular issue as this property is relatively expensive for what it is. Add a 1/2 star if being at the very closest property to the Keys is important.

  • Stayed March 2011, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arlington, Virginia
Senior Contributor
46 reviews 46 reviews
31 hotel reviews
Reviews in 25 cities Reviews in 25 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed February 2, 2011

We stayed here after landing at Fort Lauderdale on the way to Key West. You pass right be it and it is perfect for making a leisurely drive down the Keys. Hotel was clean, comfortable and the service was great.

  • Stayed January 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Top Contributor
56 reviews 56 reviews
26 hotel reviews
Reviews in 16 cities Reviews in 16 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed January 23, 2011

We stayed for 1 night on our way to the Keys. Very clean, friendly staff, & great service. Free breakfast was very good. No complaints.

  • Stayed January 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
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Ottawa, Ontario
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 5, 2011

Used this hotel as a starting point for trips to the Florida Keys, the Everglades, and Miami. The room was clean, everything worked, the free breakfast hit the spot, and the price was right. Staff was very friendly and helpful. Would stay here again.

  • Stayed December 2010, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New Haven, Connecticut
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 2, 2011

Really clean and large room. Very good access to Everglades national park and Florida keys. It Had 2 PCs in the lounge, so you have an access to internet . And, you can always have free coffee or tea in the lounge too. Nothing to complain about this hotel for what we have paid. I will totally use this again if I can trip there next time. By the way " Robert is Here" where you can have really tasty milk shakes is only 5 minutes drive from the hotel ;).

  • Stayed December 2010, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Longmont, Colorado
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 20, 2010

Not the easy hotel to find the entrance to and good restaurants were hard to find. Worst staff ever for a Holiday Inn. Rooms were clean. Asked for adjoining rooms, got two rooms on separate floors and opposite ends of the hotel, staff's attitude was take it or leave. Couldn't provide recommendations for restaurants or directions to the Everglades.

  • Stayed December 2010, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Florida City

Address: 35200 S Dixie Hwy, Florida City, FL 33034
Phone Number:
Location: United States > Florida > Florida City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Florida City
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Florida City 2.5*
Number of rooms: 105
Official Description (provided by the hotel):
For fun in the sun and the convenience of local businesses and attractions within minutes of the hotel, we invite you for a fun loving experience at the 100% smoke free Holiday Inn Express Florida City-Gateway to the Keys. Spend less time in traffic and more time doing what you came to do. We are within a few miles from local attractions such as; Homestead-Miami Speedway, Everglades National Park, Turkey Point Power Plant and minutes away from great local restaurants featuring excellent seafood, steaks, authentic Italian and home made Mexican cuisines. Whether you re coming to Florida City for business or just to relax, your room at the Holiday Inn Express Florida City is your personal retreat. Great amenities such as free high speed Internet access, comfortable bedding, and a great new hot breakfast await your arrival. An inviting, fun and caring staff is willing to help make your stay comfortable and enjoyable. For a fun relaxing day, play the back 9 at the nearby golf course, visit the alligators in the Everglades, or enjoy some fishing in Biscayne National Park. After a long day take a refreshing dip in our outdoor pool or lounge around and take in the warm inviting sun. Whatever your plans may hold; when you re in South Florida Stay Smart at the Holiday Inn Express Florida City. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Florida City
Holiday Inn Express Florida City
Holiday Inn Florida City
Florida City Holiday Inn

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