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“Going Down Hill” 1 of 5 stars
Review of Southern Comfort RV Resort

Southern Comfort RV Resort
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Southern Comfort RV Resort
345 East Palm Drive, Florida City, FL 33034   |  
Hotel amenities
Lansing, MI
1 review
12 helpful votes 12 helpful votes
“Going Down Hill”
1 of 5 stars Reviewed March 10, 2008

We have been staying at Southern Comfort since 1999. Since the new owners have taken over a few years ago everything has gone "Down Hill," especially the way they treat their customers. This used to be the place to go, there weren't any empty sites in Jan. & Feb. This past Feb. there were at least 50 open sites every day. They have lost so many long time customers that will never go back there. And this new policy about paying by the week in Feb. is crazy. On top of that they will be charging 13% tax. Garbage is set out to be picked up when ever they get around to it, the whole place looks like a garbage dump. This season "Crazy Ed" was playing in the Tiki Bar. He was playing so loud that it was annoying the campers. The managers answer to this was to have him play 3 times a week. Everyone went back to their campers, closed the door and windows and turned on their air conditioners. Thank you for listeing to my rant.

  • Liked — Location
  • Disliked — Manager
  • Stayed February 2008, traveled solo
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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20 people have reviewed this hotel

Traveler rating
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    4
    8
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Date | Rating
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English first
sc
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed February 28, 2008

Our stay was for a lenghty time period due to my husbands work. The office personal that are year around employees are very rude. They lack in customers service skills.The rates at the Southern Comfort RV Resort have increased also which is another reason we have relocated. Even though my husband work assignment is still on going, we have decided to park our RV elsewhere. We found a better park, one that has good customer service.

  • Stayed September 2007, traveled as a couple
    • 5 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bayfield, Ontario
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed February 28, 2008

For the past 9 years, we have been regulars at Southern Comfort on the same site for 1 month, arriving during Jan. and leaving during Feb. Our rent has always been based on their monthly rate. We have seen the park deteriorate, most noticeably since the change in ownership. The policies and attitude of the current management does not reflect customer service to say the least. Washrooms and laundry are below current standards of quality RV parks with respect to both facilities and cleanliness. Garbage dumpsters located along the main road remain an eyesore to the travelling public (see photos). Interior roads are extremely narrow. However, our decision to leave this year after 3 days and NOT return was based on a disagreement with the manager over our rental charge. Upon checking in, we were advised that we would be required to pay their WEEKLY rate, not the monthly rate we had always paid. The additional cost for our stay would have been $360. The manager advised me that everyone was treated the same in this respect. The following day we confirmed with friends staying in the park who had checked in that week for an identical stay that they were in fact paying the monthly rate. Simply put, we had been lied to. I contacted the manager who insisted I was wrong, refused to make any adjustment, and by her rudeness showed that she did not care whether or not we stayed or ever returned. We made a decision to leave the next day and advised the manager that we would not return in a subsequent year, emphasizing to her that she had just lost a long-term customer because of misrepresentation and attitude.

Stayed January 2008
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed November 15, 2007

We were disappointed in Southern Comfort the last time down. The restrooms were not up to the condition they should be. The shower curtains were curled up and there was no privacy! Compared to the KOA we went to on the way home in W. Palm, Lion Country Southern Comfort has some catching up to do! The pool is real nice at Southern Comfort. The lots seem to be more crowded then we remembered from our last trip down. I think we will look for another campground the next time down to the Keys.
The lots have a lot of roots and we found it hard to level the trailer.

Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tennessee
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 23, 2007

This is THE place to go- I really enjoyed all the people and things to do in the park. Has a Tiki Bar and it is great. Recommend this RV Resort to anyone.

  • Liked — Tiki Bar
  • Disliked — Nothing
  • Stayed March 2007, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Southern Comfort RV Resort

Address: 345 East Palm Drive, Florida City, FL 33034
Location: United States > Florida > Florida City
Hotel Style:
Ranked #2 of 2 Specialty lodging in Florida City
Also Known As:
Southern Comfort Rv Hotel Florida City

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