My husband, some friends and I went to The Surf last weekend and had the absolute worst experience. Never in my life have I been treated so poorly by not only the waitress, but the hostess and the manager!
When we arrived we decided that we wanted to sit outside on the patio. Since it was a Friday night the patio was packed. We stood in front of the hostess for a moment before she told us to "just sit anywhere." So we asked her where there might be an available table. "Over there somewhere," she said waving her hand nowhere in particular. After a few minutes of wandering around the patio looking for a table for 8, we gave up and went inside.
The waitress who took our order looked so put out by our presence. She barely managed a smile the entire time. Then when she messed up our drink order. I was trying to keep calm, it was a busy night after all. But then she messed up our food orders. She scrambled around trying to make it right, but never smiled or apologized for her mistakes.
When the bill arrived (in the $150-$200 range) I asked the waitress why we had been charged for every one of her mistakes. She called over the manager and left me to explain our issue. The manager said what the waitress did was correct and that was our final bill. The manager was also extremely rude and looked like she wanted us to just shut up and leave. At that point I'd had enough.
I can understand if the waitress is new and makes a few mistakes. I can understand if the hostess is busy. But I simply do not understand how a manager can be so rude to a group that dropped nearly $200 at their establishment! Stay away from The Surf, there are so many other wonderful restaurants in the area.







