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Surf: Traveler Reviews

TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4.5 of 5 stars 14 ratings
14 ratings
5.0 of 5 stars
5
4.0 of 5 stars
6
3.0 of 5 stars
0
2.0 of 5 stars
1
1.0 of 5 stars
2
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#12 of 81 restaurants in Fernandina Beach
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  • Cuisines: American, Seafood, Steakhouse
  • Address: 3199 S Fletcher Ave, Fernandina Beach, FL 32034-2396
  • Tel:  (904) 261-5711

TripAdvisor Traveler Reviews

Reviews of Surf

( 4-8 of 14 )
“Horrible service, stay away!”

Surf

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1 of 5 stars
SE Georgia
Jun 9, 2008
1/2 found this review helpful

My husband, some friends and I went to The Surf last weekend and had the absolute worst experience. Never in my life have I been treated so poorly by not only the waitress, but the hostess and the manager!

When we arrived we decided that we wanted to sit outside on the patio. Since it was a Friday night the patio was packed. We stood in front of the hostess for a moment before she told us to "just sit anywhere." So we asked her where there might be an available table. "Over there somewhere," she said waving her hand nowhere in particular. After a few minutes of wandering around the patio looking for a table for 8, we gave up and went inside.

The waitress who took our order looked so put out by our presence. She barely managed a smile the entire time. Then when she messed up our drink order. I was trying to keep calm, it was a busy night after all. But then she messed up our food orders. She scrambled around trying to make it right, but never smiled or apologized for her mistakes.

When the bill arrived (in the $150-$200 range) I asked the waitress why we had been charged for every one of her mistakes. She called over the manager and left me to explain our issue. The manager said what the waitress did was correct and that was our final bill. The manager was also extremely rude and looked like she wanted us to just shut up and leave. At that point I'd had enough.

I can understand if the waitress is new and makes a few mistakes. I can understand if the hostess is busy. But I simply do not understand how a manager can be so rude to a group that dropped nearly $200 at their establishment! Stay away from The Surf, there are so many other wonderful restaurants in the area.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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“Good food -- nice deck”

Surf

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4 of 5 stars
Marietta, GA
May 26, 2008

We ate here our first night on Amelia Island. I had the chicken burrito wrap and it was quite tasty. My husband enjoyed his burger, and my son loved his chicken fingers. The PB and J was an uncrustable that was heated or something, so left something to be desired. All in all a nice dining experience. It was nice to eat outdoors, especially with 2 children who had been in the car all day. Friendly wait staff, good food.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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“the best resturant on the island”

Surf

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5 of 5 stars
blondyeeboo
Mar 12, 2008

i lived in fernandina beach up until about a month ago. and my friends and i always went to the surf. its one of my favorites! the crab soup is excellent! its one of the things i miss most about the island. it has a great atmosphere and you almost alwyas seee at least one person that you know in there ( its a popular hang out spot) the live singing and bands are great and i try to make it a point to go on wing night! (wed) I DEFINITALLY RECCOMEND THIS PLACE!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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“Bad service, average, overpriced food”

Surf

Jan 2, 2008

The Surf used to be fun and decent food. Good place to go for drinks and great wings. Now it stinks. Service is awful, they always have lame dj's with music so loud you can't have a conversation with the people at your table, and that is even if you are sitting far from the bar area. Food is overpriced and sometimes drenched in sauces; they think american sliced cheese is cheddar cheese; you ask if they really serve the Hebrew National hotdog (like the menu says) and then they have the nerve to bring you an imitation hot dog- if you are someone who only eats all beef (kosher) hot dogs- you know what this means. Its like serving scraps of meat to someone and telling them it is filet mingon! We had to go to another table last time and get salt/pepper/napkins because the server never brought it. You finish your drink before your food is done; then ask for a refill when your food finally arrives and then your refill is brought to you when you have finished your meal. We used to go for 'winging it' every Wednesday night but they got so busy that they would send the wings out half cooked and they just started making them in mass quantity and so we stopped going for that. The burger is ok and the grouper sandwich is ok. Some people like the fried shrimp basket and fried oyster basket. But all of their $10 and up entrees (pasta, steak, etc) leave much to be desired. All else is mediocre or overpriced. A flavorless ceasar chicken wrap is not worth $9.00, especially when you wait for 45 minutes for it. I have been there many, many times because it is one of the few beach side places to eat (although it is actually roadside near the beach) and every time I say I won't go back; then a couple of months goes by and someone talks me into going, but if you are a visitor- do not go for the dining experience or the service. Only go for a beer after a day at the beach or for a drink and to laugh at the people who drink too much and try to line dance! I give it a 5/10. They keep saying they are tearing it down to put up condos... but they've been saying that since 2005!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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“Great atmosphere”

Surf

Jan 1, 2008

I have not stayed at the hotel, but I often eat at the restaurant. This place is a place locals and tourists share and enjoy. It has a mix of different types of local music and good drinks. Some nights it has featured guests like Elvis (good impersonator). It has wonderful specials like crab legs, chicken wings, and lobster. The beachy atmosphere is relaxed, and people usually feel like it is a comfortable place to go with friends and family. You can see the ocean during the day light hours.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
naturephotolover's Summary
Date of Stay: December 2007
Member since: May 14, 2007
  • My ratings for this hotel are:
    • 5 of 5 stars Service
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Reviews of Surf

( 4-8 of 14 )
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Surf Address

3199 S Fletcher Ave, Fernandina Beach, FL 32034-2396
Tel: (904) 261-5711
* Restaurant price information is based on meal cost per person, excluding drinks, tax and tip.