This hotel reminds me of being on a cruise ship. All the staff are ready and willing to help you with whatever you need. From the start it was by far one of the best customer service experiences I've had. The valet threw away my trash from my car. The spa personnel and a store clerk gave me a gift because it was my birthday. In my room I received chocolates as well. The only negative about my stay was a power outrage caused my a crazy storm. But the staff, again, did their best to accommodate everyone and provided activities and frequent updates on the status of the power. We needed to go to dinner reservations, but cell phone service was down. The concierge knew how to direct us to the restaurant and we made it there without a hitch. All in all a great stay.