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“The Ritz-Carlton - Amelia Island” 4 of 5 stars
Review of The Ritz-Carlton, Amelia Island

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The Ritz-Carlton, Amelia Island
5.0 of 5 Resort   |   4750 Amelia Island Parkway, Fernandina Beach, Amelia Island, FL 32034-5501   |  
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Hotel amenities
Special Offer
$500 Resort Credit
Ranked #4 of 10 hotels in Fernandina Beach
East Jewett, New York
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“The Ritz-Carlton - Amelia Island”
4 of 5 stars Reviewed March 10, 2013

A fantastic hotel with first-rate professional service and security, everything done by the book. As always the Ritz serves to show the world it is the best. Even in Europe I have heard people marvel at this Ritz in Amelia Island. And I concur!
I can't wait to celebrate New Year's Eve in Paris, at of course, The Ritz. Where else?

Room Tip: The upper floors seem to have a touch better security, but that is just a personal observation. Ov...
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,117 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (242)
Date | Rating
  • English first
  • German first
  • Any
English first
USA
Senior Contributor
47 reviews 47 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed March 9, 2013

We had a 4 day family pleasure break and found Amelia Island to be beautiful and enchanting and the Ritz our home away from home. The hotel is right on a wide beautiful beach and the grounds and facilities are top notch. The pool area is beautifully arranged and landscaped, bar just a few steps away, kids area separate, and beach just down the walkway. The spa is full service and has indoor pool that is great for chilly days and outdoor pool that is serene and offers some wind protection on days that it's needed.

We stayed in an oceanfront suite that was grand....plenty of room for multiple folks. We had a few room issues....minifrig was not cooling (they changed the frig) and one bathroom had a vanity cabinet that blew cold air right on your feet. (not so welcome on a chilly day and made it difficult to use the sink without feeling frigid). Fortunately, there are separate bathrooms so choices abound. There is a half bath near the entry that is generous with a great wide vanity....good lighting and plenty of counter space.. There is an additional separate commode room (tiny) and separate walk in shower/vanity space. There is also a 3rd vanity (the one blowing cold air) that is part of the tub/vanity space. The view from the room was gorgeous. The balcony is great for coffee in the morning watching the sun come up. Closet space is generous. Every space and comfort you would expect in a Ritz.

Complaints about the room? A few....the minifrig, the cold air under the vanity, and the nightstand was very dusty and required my cleaning (a small thing but noticeable). Unlike the remainder of the suite which was very clean. Internet is charged separately which I find a complete nuisance. Travelers staying in lesser hotels get free internet. But leave it to the Ritz to make you feel "nickle and dimed" to death during your stay. This is an annoyance that should not be for an upscale hotel chain that prides itself on taking care of you. Internet connections are slow as well.

The staff at this hotel is outstanding. They are friendly, attentive, great problem solvers, prompt and competent. Cannot say enough nice things about the staff. They make your stay a pleasure no matter what is going on. Did not meet one person who did not measure up! Just great!

My one area of disappointment was the quality of the food and I have written the hotel about this.
Their food is very southern traditional and not much better than you would find at Applebee's. Very high in fat, salt, and sugar. We are healthy eaters, one a vegetarian and were having trouble finding quality choices at this hotel. The chef was not very accommodating or creative either. So we did a little grocery shopping and ate off site. The Ritz really needs to revamp their menus to come up to speed with healthy and fresh options. It would be good to move away from heavy meat dishes, dishes laden with butter and oil and add some healthy grain and vegetable choices. And vegetables that are not overcooked. This was a real problem for us and given that we were in Florida where there should be major fresh produce, we were truly disappointed. Thus 4 stars instead of 5.

Will we return? Yes. Amelia Island is beautiful, restful and we loved it. We would come back to the Ritz and just engineer our food differently....more off site eating, buying healthy snacks and breakfast items at the nearby grocery store, etc. But I do wish they would improve in this area.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis
Top Contributor
54 reviews 54 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed March 6, 2013

This is a really nice property, and the people who work there really try hard to please.

Here are some things I really appreciated, in no particular order: the friendly valet guys really hustle; the reception staff could not have been more welcoming, nor any friendlier upon my departure; the meeting and conference facilities are absolutely world-class; the boardwalks to the beach are beautiful, well-built and environmentally sensitive in their design; the facilities are extensive and well-maintained; the bathrooms are plenty spacious, even in lower-tier rooms; the public restrooms are outstanding; the hotel is absolutely spotless, yet you never seem to see anyone doing the work.

The Ritz Carlton Amelia Island is clearly aiming for perfection, so let me share a few minor shortcomings that keep this property from reaching the very top echelon, but may help them achieve their goal: A) My room's internet was not working upon arrival, and required a call to the ISP company to resolve (why the Ritz would ask a guess to endure being on hold with an ISP is beyond me); B) Later, the hotel's IT department called to ask me if I was able to get the internet working -- but they waited approximately a day-and-half to do so; C) Though I was sharing a room with a business associate of the same sex, a note of thanks from the housekeeping staff addressed us as "Mr. & Mrs. [my last name]"; D) Instead of offering individual reading lights that enable one person to stay up reading while the other person sleeps, our room's double beds shared a lamp on the table between them; E) Upon check-in, the bell staff did not automatically take our bags to the room as they would at a Taj, Peninsula, Shangri-La, etc. (they asked if I "needed help" with my bags, but of course most Americans reflexively answer that they can do it themselves, when the fact is that they'd actually appreciate having their bags magically whisked to their room. (I think the default action should be to get the name of the guest who's about to check in and then load their bags on to a delivery cart to be brought to the room. If you'd rather lug your own bags, you can just say so.); and G) Four out of the six times I entered/left the hotel, no one held the front door open for me -- and two of those times I was burdened with luggage. For me, this last point is really significant: The front door is where first and last impressions -- the most lasting ones -- are made. If i were running the Ritz Carlton Amelia Island, I'd make sure to have someone doing door duty at all times. This is part of the reason I so appreciated recent experiences at the Dusit Thani in Bangkok and the Belgraves in London -- I never, ever touched that front door.

Still, I'd enthusiastically recommend this hotel. A lot of good-hearted people work here, and they truly cared about making me feel at home at a property they're proud of.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jacksonville
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 5, 2013 via mobile

The Ritz just completed a major renovation. The rooms are nicely decorated with balconies that overlook the ocean. The beds was to firm for my liking. I wish they offered options: Firm vs plush rooms. The amenities are outstanding! The pool room for the adults and game room for the kids is fabulous. It was cold on our trip and we longed to be outdoors. We were happy that the Ritz could keep us entertained.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed March 3, 2013

This family friendly hotel is amazing. They have many activities everyday for all ages to participate in such as shark tooth hunting, gourmet salt tasting, tour with the chef of the kitchen, and many more. There is a playground for children as well as a small water play area for children. There is outdoor and indoor pools and jacuzzis. The beach is amazing with not many people on it so you feel quite secluded. They even have beach toys for children to use. There are tons of shells on the beach to take home for souvenirs as well. The hotel always smells like perfume which is very pleasant. Staff is extremely friendly and courteous. We had reserved a double bed coastal view room. It was nice, clean, and simple. The closet was huge which was great for us. Coastal view was not that bad, you have to be at the edge of the balcony to see the gorgeous view, I do recommend though if you would like a view to go for the ocean view. Property was phenomenal, it was absolutely gorgeous anywhere you go. One disappointment was that internet access within the rooms was only available if you pay a fee, you wouldn't expect that for the amount of money you are already paying to stay at this lovely resort. Also, one of the activities for the day was story time in the courtyard. I took my children there and were disappointed to find no one there ready. Another family also came and were disappointed that a high class resort such as this was not able to fulfill all the amenities it states it provides.

Room Tip: go for the ocean view
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Top Contributor
246 reviews 246 reviews
82 hotel reviews
Reviews in 113 cities Reviews in 113 cities
120 helpful votes 120 helpful votes
5 of 5 stars Reviewed March 2, 2013 via mobile

A quick one night stay, but wonderful. Used to come here often but have not been of late. Service excellent, ambiance great, beautiful location, and great facilities. Enjoyed the food from room service to the breakfast and lunch options. I look forward to my next stay.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olympia Wa
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 1, 2013

Ritz-Carlton Amelia beach is a world class venue; great facilities , sumptuous surroundings, great food, but service is inconsistent. Group of friends stayed 4 nights for a conference and were disappointed with some aspects: the bar- on two occasions .Did not get a cocktail right and a second occasion an after dinner drink. I'm sorry madam that's what I thought you ordered!we ate at salt restaurant and was disappointed that although the wait staff describe the food beautifully when asked about the source of the meat were told ;-" the meat is organically produced and procured around the world" so the darling downs beef comes - perhaps- from Australia? And the hungry hills meat from Oregon. I do hope not, staff should know at the very least accurately what state or country the meat / fish is from. A fish was described as Atlantic halibut, there's no such thing! Instead of guessing or making it up, staff could excuse themselves and just go find out without being patronizing .

Nevertheless the food at salt was wonderfully, beautifully presented and service excellent if a little lacking in knowledge.

Thanks for an almost perfect stay

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Ritz-Carlton, Amelia Island

Address: 4750 Amelia Island Parkway, Fernandina Beach, Amelia Island, FL 32034-5501
Phone Number:
Location: United States > Florida > Amelia Island > Fernandina Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Fernandina Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Amelia Island 5*
Official Description (provided by the hotel):
Immerse yourself in southern charm at The Ritz-Carlton, Amelia Island. With miles of pristine beaches to explore, you’ll find yourself basking in the glow of the sun as you swim, relax or walk along the sandy shore. As one of the most popular beach destinations on the East Coast, this luxury hotel in Florida provides a welcome barrier between you and the world beyond. ... more   less 
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Also Known As:
The Ritz-Carlton - Amelia Island Hotel Amelia Island
Ritz Carlton Amelia Island
Ritz Amelia Island
Amelia Island Ritz-Carlton
The Ritz-Carlton, Amelia Island Fernandina Beach, FL

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