Booked a 3 nite stay at this facility and have mixed response to our experience. It's large for the location, centrally situated near a very nice stretch of beach, and has friendly staff. Our room was somewhat smallish, comfortable, and showed some signs of wear. Breakfast selections were very good and there was excellent servicing during the meal. We were delighted with the (unexpected) "party" with entertainment on the evening of November 1st.
There were 2 issues, however. The first was room price. I booked a reservation a substantial time in advance on the hotel website, and discovered, to my dismay, that an identical reservation made the week of our visit cost about $70 less than the one made earlier. I re-booked at the reduced rate, and cancelled the original reservation.
The second issue was room assignment. I had requested a room on a high floor in order to minimize noise. While checking in, the gentleman who assisted us commented that because of our membership in the Marriott Rewards program, that we were eligible for a room upgrade. He told us he had in fact upgraded our room, and that the room assigned to us was the better location. We were dismayed to find that this "upgrade" was on the second floor, next to the elevator, and had a wonderful view of the hotel HVAC system and noting else.
I do understand that there are better, and less desirable, rooms in any facility but I do NOT appreciate being taken for a fool. If, as a customer with some degree of loyalty, you market the exact room I booked at a better rate than the one you quoted me, I would expect that you would honor this rate for me, too, without any effort on my part. If you are assigning me the worst room in the hotel, I do not expect to be told it is "upgraded". I have received far more accommodating and pleasing treatment at far less sophisticated locations.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, getaroom.com, Despegar.com, TripOnline SA, Marriott, Hotels.com, Odigeo and Tingo so you can book your Residence Inn by Marriott Amelia Island reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Residence Inn Amelia Island Hotel Fernandina Beach
- Residence Inn By Marriott Amelia Island Fernandina Beach, FL