Two years ago we had a great time so decided to go again. The resort is undergoing refurbishment and is almost done. We had a great time again. The new pools are amazing. The room was nice. Everything was brand new. Now for the problems; we did not receive our promised upgrade when we checked in. They cut our rate when I mentioned it which was satisfactory. Also we waited 45 minutes for a croissant and cereal. It was busy which is why we ordered uncooked items. Also the top deck was supposed to be an adults only serenity pool and hot tub. There were kids all around them and in them. The hot tub had 10-15 kids in it at all times. They were even diving in with no one to stop them. Yes it was spring break but why have an adults only area if you aren't going to enforce it. Still despite the myriad of issues we will be back. There is so much to do there and it is not a long drive from Virginia compared to South Florida.