We have had this experience 3 times now and won't give the option of having it happen again. Three times we have had a reservation for this restaurant and all three times stood waiting for our table and watched the owner greet, hug and kiss, a party of his "regular" customers and give away our table. The first time was for a birthday celebration, we had 8 people and were told "that nice, big, round table is yours" only to watch another group of his "friends" come in and be seated at "our" table. He then pushed together 3 round tables for 2 for the 8 of us to jam into.
Second time there were 4 of us and watched him give his "friends" the next table without a reservation.
Third (and last) time, we had a reservation for 4, were told by his Host that our table for 4 was being cleaned to then watch the owners 2 friends be seated at our table for 4. When we questioned the "host" who seated two other people at our table for 4, after just telling my husband we were next, he said, "I have to do what my boss tells me to do". The owner then came out to us and said, " I'll get you a nice table next". To which we replied "Forget it, you have passed over us for the last time, we're leaving." To which he answered, "I couldn't make you happy anyway, GO!"
If this is how this restaurant operates, I hope he has lots of "friends" that will keep him in business. No need to make reservations here, Ciao, doesn't honor them.