It was Thursday night and Concours d' Elegance had just commenced so it was Very crowded and NOISEY -- and no sound absorption in the expansive, lovely dining room. So my husband and I had a hard time hearing each other. The servers were overwhelmed with a sea of diners but doing well to keep up. However, when my chicken pasta dish arrived there was No chicken in it. As the server placed the plate in front of me I said, "Oh, (I pointed), there's no chicken." She answers, "What?" I go up a notch, "There's NO Chicken." She replies, "So what do you want me to do, ma'am?" I respond, "I'd like the chicken!" She answers, "What?" It was awful -- all because we could not communicate and she was frazzled with so many of us to serve. Finally she leaned down and asked again, "So what do you want, ma'am?" Now she's clearly irritated. (It was so exasperating.) I say, "I want the chicken." She replies, "Do you want me to go to the kitchen and get some chicken?" In all of the commotion of crowded people talking notches higher to be heard and plate & silver noise, she still couldn't hear me(?) say that the dish was Supposed to have chicken. I admit I became perturbed but my server was acting as if I was asking for something extra to what I'd ordered and she came across as very annoyed about it. It went on some more and I had her lean down, "Please, I just want what I ordered, the CHICKEN pasta dish" and off she huffed and it came back with some cubed chicken pieces stirred into pasta -- at that point my husband was almost finished with his delectable dish. My point here is our dinner was ruined by an exchange caused by the lack of sound absorption that I hope is corrected -- and a server who was overwhelmed but should have been more professional instead of showing extreme irritation about the situation in a restaurant of this caliber. I heard her clearly when we leaned in to speak so I can't help but think she heard me as well -- she chose to make me the "problem" not the kitchen and also draw attention to me by other diners as she raised her voice with those, "SO WHAT DO YOU WANT MA'AM's? over and over like I'm being terribly Difficult) -- we won't be back and we come every year and often dine in groups but not going to Ciao's.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.