“Horrific. Absolutely appalling. Dine at your own risk!”
-Rude to Veterans
-Food passable at best (when not burned)
-Overpriced for portions & quality
I wish I'd read the reviews before giving this place a chance as it completely ruined our special ocassion.
To celebrate my 33rd birthday & as a going away dinner, my family, friends & I made the regretable mistake of dining here. I should have run the other way at the first red flag from the Hostes who was unfriendly & rude from the beginning. She clearly expressed annoyance when I asked if there would be a wait for a table stating that we chose to come at the height of their "busy time." But having 3 little ones in towe I did not want them & my friends to go through the hassle of getting them back into the car seats and to find a new place since I was unfamiliar with the area and we all live more than an hour away from this restaurant.
The server wasn't at the top of her game which at first was forgivable. She rarely checked on us & never offered to refill our drinks. Responding to simple questions seemed to challenge her. My friend had to remind her to get her water & I never got mine after ordering a drink from the bar. She offered to bring the kids stuff to color with but never made it back with anything. (Thankfully, after a full day of play at the beach they were worn out & well behaved so we didn't need to rely on distractions.)
The sign out front said "thank you veterans," thus, giving us the wrong impression that they might be at least semi polite to one. It being Veteran's Day weekend my friend asked if they were offering a discount to Veterans. Just a simple question since so many restaurants proudly offer one. The server frowned at his question as if it were preposterous and gave a rude response. We shrugged it off and continued with our conversation.
My friends ordered steaks which were much smaller than anticipated-they said they were good but nothing to rave about, the kids had fried fish fingers, my mom had a fish dish (& was quite pleased with it, fortunately) & I had a burned burger with the bacon & cheese strategically placed over the burned part so I couldn't see it. Sadly, it did not fool the taste buds.
When the server finally dropped by the table I told her it was burned, peeled off the cheese & bacon to reveal the black meat underneath. She said to me, "is it burned on both sides?" Um, really?
She took the plate & said she would take it off the bill & offered me a new one to which I accepted. By the time I received my new, albeit better, burger my entire party was finished with their meal & had to wolf down what I could since it was getting late & we all had long drives home.
I made a new mistake when I didn't look at my bill before I handed my card over. She ended up charging me for my meal even though she said she wouldn't. She was nowhere to be found & after several minutes I approached the Hostes & requested to speak with a manager. She flatly said "there is no manager," and after giving her a puzzled look she inquired if she could help me. I don't know what I was thinking as I've never met a Hostess in a position to make decisions except for the rare times that a manager was filling in for one. I explained that I'd like to have a new slip to sign as I wanted to adjust the tip to reflect the service we received.
She thought I was trying to get out of paying & became argumentative with me stating that if I get a new meal I don't get it taken off my bill. I said, "every restaurant has a different policy & that's fine. I just wanted to check. I didn't come here to argue with you..." As, I was walking back to my table she continued to press me verbally so as to pick a fight and I responded "whatever." This interaction was starting to disrupt the tables around us.
I saw the Hostes walk to our server across the restaurant while she was busy with another table & then I saw the server walk away. I approached the Hostess to request that she locate our server so we could clear things up. At that point she raised her voice at me & said "it's fine! She says you can take it out of her tip. She doesn't care. You're not getting a free meal!!"
I was absolutely flabbergasted! As if that weren't enough, she followed me to my table where she cornered & acosted me to pick a fight. She got whithin my personal space IN FRONT OF OUR CHILDREN!!!
My baby was startled and began to cry while my friends were pale faced with disbelief. I started repeately yelling to her to "get out of my face," which stopped the entire restaurant dead in its tracks. She then decided to walk away and threatenned with calling the cops on me. Meanwhile, from across the restaurant our server yelled, "THEY'RE JUST TRYING TO GET OUT OF PAYING BECAUSE HER HUSBAND DIDN'T GET A FREE MEAL BECAUSE HE'S A VETERAN!"
I was absolutely shocked as I anticipated to spend no less than $100 on our dinner & not paying never crossed my mind.
Having previously worked as a server myself, not tipping at all wasn't even a thought to begin with.
With hands shaking, I did as my friends recommended & scratched out the tip in order to expedite our exit since the kids were now afraid & upset.
It's not until then that a man in a chef's coat made his way out of the kitchen to ask what had happened. Wisely, he went outside with us to listen to our side of the story and apologized.
I guaranteed it'll never happen again since I will never come back.
The situation simply would not have escalated had the hostess not become argumentative, followed and acosted me at my table. If that's not a blatant and threatening display of aggression. I don't know what is.
I shudder to think what kind of reaction another customer could have if faced with a similarly threatening situation and if he or she doesn't have the same amount of self restraint as I do.
Gaging by the other one star reviews, rudeness & a sincere lack of prefessionalism is probably to be expected at this location.
If you want to have happy memories of your special ocassion & are willing to put them at the hands of a business, I strongly recommend you do so elsewhere. Particularly, if you want to shield your family from similar unwarranted acts of aggression that could potentially lead to violence.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.