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“What a mistake” 1 of 5 stars
Review of Hawks Cay Resort

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Hawks Cay Resort
4.0 of 5 Resort   |   61 Hawks Cay Boulevard, Duck Key, FL 33050   |  
Hotel website
Hotel amenities
Ranked #1 of 2 Hotels in Duck Key
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
“What a mistake”
1 of 5 stars Reviewed June 9, 2007

Where do I start. This was the most unfriendly hotel I have ever been to. We had bid on this hotel at a Breast Cancer silent auction--I'd rather have just donated the money. Upon arrival, the hotel has a door man standing guard opening & closing the door for the in & the out going guests. Only two of the many door openers ever smiled. At the front desk the only ones that acted like they actually were happy to see you was a Jamaican guy & a little blonde Australlian girl (don't remember their names). We always leave the maids a generous tip when we travel however when we said good morning to the two that were on our floor, they actually looked at us like we were nuts--the only tip for them is to get a job you like!! Not to mention the room we were in looked like the carpet had never been cleaned--sickening. The advertisement said ocean view--sure it was right after you contorted your neck around the parking lot over the trees, past the swim pool & then maybe you could catch a glimse of the top of a wave. Breakfast---everyone shoved into one room for a buffet. Lets talk about the bacon--my God, it looked like someone hung it up & sprayed it with a grease gun. That was the last time we ate there for $35.00!!! Hamburger only $9.00, oh yea the pizza that we ordered had a crust that tasted like the bottom of the box only cost $31.00.----can you believe it. This one is a hoot---they have a pool for the kids which was up to about 6', the adult only pool which was off by itself was 4-5' --what the heck is that! The adult pool which was posted with a sign saying quiet---was graced with a big mouth blonde & her buddies. Being a sun worshipper, all I wanted to do is relax in peace & quiet---NOT.
I could go on & on about this place & it's unfriendly over priced nothing to do but get in the car & ride to the next town offers, but I'm just getting ticked all over again..To those of you thinking about spending your money on this place---DON"T. Take a trip to Mexico where people are happy & go out of their way to make sure your stay is memorable---OK I'm done.

  • Liked — Nothing
  • Disliked — Everything
  • Stayed May 2007, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed June 4, 2007

We were sort of forced into Hawk's on Memorial Day - everything else was booked. Telephone description was OK - 5 pools, lagoon, so on, so forth, "high end". Well... Rooms are OK - no more than that, but OK, fairly large, clean, no objection, although decor and furnishings are 80s contractor special, Motel-8 type.
The biggest problem is that resort is overcrowded - too many people, too many children for too little space. Resort management feels obligated to entertain guests around the clock, so there is obnoxious guy with steel drums who just doesn't let go, and when he takes a break, they turn on some elevator music, but at full tilt- tranquil this place is not. All in all, Hawk's is a a poor attempt at "mass-appeal pseudo-posh resort" similar to some mega-resorts I've seen in Mexico: but Hawk's is neither blessed with Riviera Maya natural environment nor does Hawk's management know how to run such places well. "Lagoon" is a milky-green puddle filled mostly with children and a few endeavouring adults best characterised as a drunk rednecks- decide for yourself whether you like that sort of stuff or not. In general, you get to see quite a few people singing along with a steel-drummer, full voice. Food-wise, once we saw what they cooked for pool-side lunch, we got into a car and drove to Key West for dinner (Michael's, recommended). Breakfast we had at Hawks (paid $15 a piece, not included with our $300 room..), and that was a mistake: scrambled eggs made with egg powder, omelette pan liberally sprayed with Pam or whatever other non-stick spray they use, little insults like hiding juice jugs in the back room in case you drink one glass too many: you get the picture... I can't comment on service, since there was very little we wanted from them...

  • Stayed May 2007, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, FL
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 26, 2007

I was concerned about traveling here when I read the reviews about bedbugs and musty rooms, however, I found that the rooms and the entire resort were quite wonderful. Everything was beautiful and clean. The pools and lagoon were great. Every morning we watched the dolphins play as the sun came up and in the evenings it was great to watch the charter boats come in with their catch. My only criticism is that it is extremely expensive to buy your meals on site. I expected a slight increase in price, as with most resorts, but these prices were extremely high. However, part of the beauty of a true Florida Keys experience is eating out at some of the local haunts. If you have children, or are concerned at all about prices, then I highly recommend purchasing drinks and snacks for your in room refrigerator and eating at restaurants somewhere off site.

  • Liked — the onsite lagoon, dolphins and 5 pools
  • Disliked — the cost of meals and snacks for a family are extremely high
  • Stayed May 2007, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hawks Cay Resort

Address: 61 Hawks Cay Boulevard, Duck Key, FL 33050
Phone Number:
Location: United States > Florida > Florida Keys > Duck Key
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Duck Key
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hawks Cay Resort 4*
Number of rooms: 400
Official Description (provided by the hotel):
Sunset Villa 5005 located on Duck Key Harbor overlooking the Gulf. Expanded size bump-out provides roominess of a cottage villa. Huge master suite with balcony, 2 full baths up, 1 half bath down. Dining room seats 8, sleeps 6, big lower deck and sandy beach. Call Reservations to reserve 5005. ... more   less 
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Also Known As:
Hawks Cay Hotel Duck Key
Hawks Cay Duck Key
Duck Key
Hawk Cay Resort
Hawks Key
Hawks Cay Resort Duck Key, Florida

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