We stayed at Hawk's Cay in April of 2009. I was on business and my wife and 12-year old son joined me for a few days away. Although our 2-br villa was not clean upon our arrival, housekeeping resolved the issue to our satisfaction without any fuss. The 'Guest Experience Coordinator' took personal responsibility to ensure we were satisfied.

My son participated in the dolphin adventure and the snorkeling trip with my wife. The service providers were courteous and sincere. The layout of the pools and property was excellent. The coffeeshop was a little slow and the barista somewhat unknowledgeable, but as a whole the staff was outstanding.

We dined on the property and off, and were totally satisfied with menu selections and food quality. When it came time to check out, based upon my need to travel that day, the concierge arranged for a 5:00 PM departure so the family could enjoy their day rather than have to travel with me.

It was not inexpensive, yet the value we received was exceptional. After reviewing all of the options, including making a call to Tranquility Bay Beach House Resort’s concierge, we have decided to stick with Hawk’s Cay.

We stayed in the Villa's at Hawks Cay July 4th - 12th.. We were a little worried after reading some of the reviews..but all was fine. The Villa was clean..and the beds were great..really the only crabby staffer we encountered was at check in..she was not friendly at all, and did not offer up much information at all..but other then that everyone who we came across at the resort was great. The pirate ship pool area is for kids under 8 I would say..the pool next to that was not the cleanest but it was fine. The big pool overlooking the ocean was very clean and the staff was wonderful. One thing is for sure, bring extra money..it is expensive, but you do get what you pay for. Our boys enjoyed the game room and the staff there is wonderful as well. Hawks Cay is a great central location if you plan on traveling up and down the Keys.. One suggestion is to have more entertainment. The pools are always open..and would be great to have some live music more for the adults during the evening. Bring the bug spray..the mosquitos are really tough this time of year..we went down to Cappy's right before the 7 mile bridge and the kids can swim while you enjoy a great dinner and a couple of drinks while watching the sun go down..No complaints here..the place was all that we could of asked for!

stayed at a town home in hawks kay resort very nice clean staff was very helpfull the kids camp is great lagoon was awsome will stay again

I travel freguently and have been to many, many, five star resorts; Hawks Cay is five star money, but not five star service... It looks nothing like it does in the photos on the web site... there is not much to do, the food is terrible the service is a nightmare, and there are much much better places to stay in the keys. When we pulled in, I was impressed by the well kept grounds and the plush tropical landscaping; by the time my fiance and I reached the front desk to check in (carrying our own bags after waiting over 15 minutes for a concierge that never appeared) it was apparent that this would not be the vacation that I had been dreaming of for the past three months. The girls at the front desk were somewhat friendly, but clearly incompetent to say the least. They seemed very disorganized and flustered after "a busy Holiday weekend" Our room was certainly beautiful but NO OCEAN VIEW as we requested. It was a long walk to the Marina, which was the only spot to get food (the main restaurant is only open on select days)... we were told there was transportation, we were given a ride on our first day on a sort of golfcart style little bus... we rode it only once, then the rest of the time it stayed parked in fornt of the main building and did not move!!!!! There was no one managing the transportation and many of the other guests were complaining of the same inconvenience. When I inquired about the transportation, none of the staff seemed to have anything to say but "they should be coming soon" they never came, We walked in the 105 degree sun back and forth from the marina to the main building because we waited at least three times for over 30 minutes and almost missed the activities we booked

AH YEs the activities. The staff running the activities at the resort are barley out of high school, and they treated us like intruders when we went to inquire about activities. I should have known better than to think it would be legit. DO NOT WASTE YOUR MONEY on the Dolphin Discovery! What a rip off ! you are better off going to seaworld. For $130 per person, you get to wade in a slimy pool and throw fish in a dolphins mouth for about 10 minutes. Then you have the option of buying a $20 picture of yourself doing it. Thants about the gist. The jet ski tour is no tour at all! it was a $150 ride around the island following an 18 year old "guide" around the shalow waters of the hotel on the resort's old and slow waverunners. At the end of the "tour" he goes "you didn't see the sea turtle?" What an IDIOT! The lagoon is DISGUSTING!!!!! It looks nothing like it does on the web site. I wouldn't even let my dog go in it!!!! The adult pool was the only pool that was half way decent, but try getting service or a towel! Again the food was HORRIBLE. The food at the beach grille was unedible as was Tom's on the Marina. We did not even bother with ALMA because we orderded drinks at the bar there on Monday night, and the bartender, Jazele, forgot to put liquor in my pina coloda and then she argued with me that she did. I watched her make it! What an IDIOT
and in her confusion she did not put ANY alcohol in it! I own a bar/restaurant in New York; I have been in the sevice industry for most of my life and I CANT BELIEVE the incompetence and POOR POOR service we recieved while paying almost $400 to stay at Hawks CAY. It gets worse...
when we went to check out, they slammed us with all these random fees. $20 a day resort fee... for what? the transportation we never recieved, the rude service we got. Also, they charged us a $150 housekeeping fee. When we inquired they told us we had to talk to Wanda, the little girl managing the front desk told us to have a seat and wait. We waited... and waited... and waited .... after 20 minutes(we had a plane to catch all the way in Miami) I asked again how long we would have to wait for this Wanda woman and the IDIOT at the front desk told us SHE WAS NOT IN YET!!!!! I was like Are you kidding me. WHAT AN IDIOT!!!!!!
So I spent my July 4th weekend sourounded by idiots! waiting for a valet guy, a waiter, for a drink, for Wanda, for transportation most of the time, walking in the 105 degree heat, trying to get a towel at the pool, starving because the restaurants at Hawks CAy SUCK and there is nothing else around for at least 15 miles. I wouldn't even stay there again if they paid me to! It's a boaring and low class place to stay LOOKS CAN BE soooooo decieveing. In this Economy, Hawks Cay will be a has been resort in no time!!!!!! DO NOT WASTE YOUR VACATION THERE!!!!!