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“No telephone,no internet, no cable” 1 of 5 stars
Review of Hawks Cay Resort

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Hawks Cay Resort
4.0 of 5 Resort   |   61 Hawks Cay Boulevard, Duck Key, FL 33050   |  
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Ranked #1 of 2 hotels in Duck Key
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“No telephone,no internet, no cable”
1 of 5 stars Reviewed 2 weeks ago via mobile

When we checked in for our 3 night stay over the 4th of July, no one mentioned the problems with the Sunset Villas. Apparently,every villa is wit high phone, internet and cable tv. They would not offer any discount , nor would they move us to a room which worked, because they didn't have any. When I asked how long until they had things fixed, and I was told it would be months. For $400 a night, expect internet and cable for the kids. I will stay at Cheeca Lodge from now on.

Stayed July 2014, traveled with family
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review, 1 week ago
Thank you for taking the time to let us know about your recent trip to the Florida Keys. We are committed to providing our guests with great accommodations to ensure that their visit is the best it can be and we truly apologize for any inconveniences that impacted your stay. Your comments about the phone, internet and cable service to your villa have been forwarded to our IT team so that it may be addressed. We hope you will stay with us again and give us an opportunity to provide you with a stay that goes beyond your expectations.
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2,642 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (622)
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Houston, Texas
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

As some others have stated in reviews of Hawks Cay, this resort is a mixed bag. My hubby and I along with grandkids ages 7 and 10 spent 5 nights in a Sunset Villa. The Sunset Villa was perfect for us. We were 20 steps from the pool! While the on-site restaurant selections were fine, they are limited after you've had several meals there. For the resort cost and resort fee, charging extra for activities at the Kid's Club and for 30 minutes on a paddle board or kayak in the lagoon seemed silly and a bit insulting. Would we go again? Maybe, if we were traveling with a large family group and had the money to burn.

Room Tip: If you are traveling with kids who love pool time, try a sunset villa location.
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  • Stayed June 2014, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review, 1 week ago
Thank you for taking the time to let us know about your recent trip to the Florida Keys. Although it was nice to know that you appreciated the comfort of our Sunset Villas, we do regret that you didn’t find our outdoor amenities to be of good value and we do apologize for any inconveniences you may have encountered. We hope that the next time you are visiting the Keys you will give us another chance to exceed your expectations.
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Oviedo, Florida
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Just took a trip to Costa Rico total cost with airfare for 6 nights $667.00. 4 nights at hawk Cay 2 bedroom condo,my share $575.00, total cost $2200. Not worth it! I had to put money on my room key which I didn't mind until I had an alert that they charged me an additional $150. For what who knows. When I asked them to refund me money now I was told I would have to leave resort if I checked out now and receive my credit. Really they must need the money. So I can't wait to leave, not my ideal place to stay. If you stay watch the charges, they are sneeky. Oh and the kitchen is not very well equipped not even a pan for the oven. It's ashame I have to leave the USA for a decent vacation and not get ripped off. Shame on you hawks cay!

Room Tip: Don't stay here
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  • Stayed July 2014, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review, 1 week ago
Thank you for sharing your perspective of our resort. It is disappointing to learn your stay was not as you expected and we’re truly sorry. We will review your comments with our team as we continually strive to provide the highest level of customer satisfaction for our guests. We appreciate your review and we hope that you’ll allow us another opportunity to welcome you back again the next time you are in the area.
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Winter Haven, Florida
Contributor
12 reviews 12 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

From the moment we got there, we were treated astounding. Every employee that you ran into says hi and ask if everything was ok. The place has five pools one for kids one for whole family one for adults only and a couple down further at the resort. Don't forget the spa. The prices are high for drinks. For a large piña colada and blood Mary it was $28. The food at oceans for dinner was good but also expensive . We had a pizza pepperoni and sausage. The crust is thin, so good we got two more the next night .Our waiter was really slow took him forever to do something we asked for. He was the only one we had any problem from. Know they have a breakfast buffet for $20 per person. It was some of the best food I ever had, it was all high quality. I would recommend this place highly

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review, 1 week ago
We couldn't be more pleased to learn that you enjoyed your stay here at Hawks Cay Resort. We are committed to providing our guests with superior service to ensure their visit is the best it can be and we are pleased to hear that we did just that. It was wonderful to learn that you enjoyed our delicious restaurants and our rejuvenating Calm Waters Spa. Thank you for your great review and we hope to welcome you back soon.
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North Carolina Coast, North Carolina
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Just got back from our June 2014 stay at Hawks Cay and enjoyed every minute. From the Doormen when you arrive, the Front Desk, Wait staff to the pool staff we were not disappointed. Well cared for although busy and great choices to eat or play. Great for family's as we had our grandson's. Easy access to Marathon and other activities. Thanks to all for a great time.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review, 1 week ago
Thank you for your great review. It was wonderful to have you here and your kind comments about our staff and resort are very much appreciated as this is the experience we strive to deliver to all of our guests. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back to the Hawks Cay Resort on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Palm Beach, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 3 weeks ago

Overall we were very pleased with Hawks Cat. My granddaughter was thrilled she had a bunk bed to sleep in. Room was clean and the bathroom updated. We did have a problem getting clean towels. We also had a o problem with our clock radio. I called the front desk and they said they would send maintenance. They never came. Food was good. Service was a little slow. But hey we're in the Keys.
They had great activities for the kids. Some for extra money. My seven year old granddaughter had a blast.
Overall beautiful resort. It
had a very tropical feel at night with all the tiki torches and beautiful sunsets. I would definitely stay again if planning a trip to the the Keys.

  • Stayed June 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review, 1 week ago
We are delighted to have you and your granddaughter stay with us at the Hawks Cay Resort. Although we appreciate the positive remarks regarding our resort, it was disappointing to hear that your stay with us was not as anticipated. Your feedback will allow us to identify areas where we can make improvements. Thank you for your review and we hope you will allow us the opportunity to welcome you back for another relaxing getaway.
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Orlando, Florida
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

we had a blast!!!
Clean, Safe, Friendly, They have activities almost at every hr. for the kids with no extra charge - plus you have the options to book extra fun family activities. very good customer service..

Room Tip: ocean view with balcony is always the best, but Island view it was not bad at all.
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  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review, 1 week ago
Wow, what a great review! It was wonderful to have you and your family stay with us at the Hawks Cay Resort. It’s always our pleasure to provide all of our guests with a variety of great amenities to ensure their stay with us is unforgettable. Thank you for your review and we look forward to seeing you and your family on your next trip to the Florida Keys.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hawks Cay Resort

Address: 61 Hawks Cay Boulevard, Duck Key, FL 33050
Phone Number:
Location: United States > Florida > Florida Keys > Duck Key
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in Duck Key
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hawks Cay Resort 4*
Official Description (provided by the hotel):
Sunset Villa 5005 located on Duck Key Harbor overlooking the Gulf. Expanded size bump-out provides roominess of a cottage villa. Huge master suite with balcony, 2 full baths up, 1 half bath down. Dining room seats 8, sleeps 6, big lower deck and sandy beach. Call Reservations to reserve 5005. ... more   less 
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Also Known As:
Hawks Cay Hotel Duck Key
Hawks Cay Duck Key
Duck Key
Hawk Cay Resort
Hawks Key
Hawks Cay Resort Duck Key, Florida

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