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“Excellent Choice” 5 of 5 stars
Review of Hawks Cay Resort

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Hawks Cay Resort
4.0 of 5 Resort   |   61 Hawks Cay Boulevard, Duck Key, FL 33050   |  
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Ranked #1 of 2 hotels in Duck Key
North Carolina Coast, North Carolina
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Excellent Choice”
5 of 5 stars Reviewed July 1, 2014

Just got back from our June 2014 stay at Hawks Cay and enjoyed every minute. From the Doormen when you arrive, the Front Desk, Wait staff to the pool staff we were not disappointed. Well cared for although busy and great choices to eat or play. Great for family's as we had our grandson's. Easy access to Marathon and other activities. Thanks to all for a great time.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review, July 10, 2014
Thank you for your great review. It was wonderful to have you here and your kind comments about our staff and resort are very much appreciated as this is the experience we strive to deliver to all of our guests. We are delighted that you enjoyed your stay with us and we look forward to welcoming you back to the Hawks Cay Resort on your next visit.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (641)
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English first
North Palm Beach, Florida
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed July 1, 2014

Overall we were very pleased with Hawks Cat. My granddaughter was thrilled she had a bunk bed to sleep in. Room was clean and the bathroom updated. We did have a problem getting clean towels. We also had a o problem with our clock radio. I called the front desk and they said they would send maintenance. They never came. Food was good. Service was a little slow. But hey we're in the Keys.
They had great activities for the kids. Some for extra money. My seven year old granddaughter had a blast.
Overall beautiful resort. It
had a very tropical feel at night with all the tiki torches and beautiful sunsets. I would definitely stay again if planning a trip to the the Keys.

  • Stayed June 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review, July 10, 2014
We are delighted to have you and your granddaughter stay with us at the Hawks Cay Resort. Although we appreciate the positive remarks regarding our resort, it was disappointing to hear that your stay with us was not as anticipated. Your feedback will allow us to identify areas where we can make improvements. Thank you for your review and we hope you will allow us the opportunity to welcome you back for another relaxing getaway.
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Orlando, Florida
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 30, 2014

we had a blast!!!
Clean, Safe, Friendly, They have activities almost at every hr. for the kids with no extra charge - plus you have the options to book extra fun family activities. very good customer service..

Room Tip: ocean view with balcony is always the best, but Island view it was not bad at all.
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  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review, July 10, 2014
Wow, what a great review! It was wonderful to have you and your family stay with us at the Hawks Cay Resort. It’s always our pleasure to provide all of our guests with a variety of great amenities to ensure their stay with us is unforgettable. Thank you for your review and we look forward to seeing you and your family on your next trip to the Florida Keys.
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Chicago, Illinois
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed June 30, 2014

Stayed in Sunset Villas, needed updating but was adequate. Family of 5 stayed, a little tight, but upstairs and downs stairs balconies were great. There was a nice pool nearby however, was closed the day after we arrived for maintenance. We didn't mind the 10-15min walk to the main pool. Shuttle was available about every 15 min. Loved the Indies Club for the kids, pool and lagoon were also great. My daughter and I participated in the dockside Dolphin session, was ok. Not worth how much we paid. Was a nice sunset view over the marina. Staff was all very nice and accommodating. Food at the pool grill was good, a little pricey but was expected. Overall great location and amenities, will definitely return, would like to see updating of the villa. Good location in the keys, midpoint between upper and lower keys.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review, July 10, 2014
It was wonderful to have you and your family here and your kind comments about our staff and resort are very much appreciated. We are delighted that you and your family had the opportunity to enjoy many of our amenities including our Indies Club and delicious on-site restaurants. Thank you for your review and photos and we look forward to welcoming you back the next time you are in the Keys.
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Wellington, Florida
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed June 30, 2014

Our room was beautiful, clean and well attended daily. We chose to use the Tranquility Pool reserved for those 21 yrs and older. Unfortunately, it was in need of cleaning (tiles quite dirty). Some guests used this area for smoking, though it was not a designated smoking area...tough when you are allergic to smoke. Most amenities for eating at the resort were quite pricey. Driving to Marathon Key for restaurant alternatives was a 25+ minute drive. The buffet breakfast was reasonably priced at $20 per person and the food excellent, including an omelette chef. Seems to be a wonderful stay if you have children and money. LOTS of kids, smokers, and mosquitoes.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review, July 10, 2014
We are delighted to learn that you enjoyed your time with us and we greatly value your perspective. It is great to hear that you appreciated the beauty and comfort of our resort. Our resort offers guests the chance to try a variety of food options and we are delighted that you were able to enjoy our breakfast buffet. Your comments about the smoking areas at the resort have been forwarded to our management team so that they may be addressed. Thank you for your review and we look forward to having you here again soon.
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Northwest Arkansas
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed June 30, 2014

We just returned from our trip. We rented a villa from Saturday-Friday. Let's begin with the good:
-The resort- This place is large with lots of dining options. Poolside or lagoon side service so you can hang by the water or watch boats go by and still get food or beverage. The dolphins were neat to see (did not pay to interact but the guest that did seemed to enjoy it). There is a fire pit with live music on some evenings. There is a fitness facility and lots to do! Overall: very pretty, spacious and full of options- which we like in a resort.
-The activities- The water sport company was convenient and fairly priced. They had many activities you could pick up right at the resort. We found this to be very useful and did a sunset cruise, kayak rental, paddle board rental and snorkeling trip through them. All of those we enjoyed and found the staff very accommodating, helpful and friendly.
-The staff- We did not meet one single unpleasant person on staff while we were there. From the towel people, to the bartenders, to front desk, waiters and management. Everyone seemed very happy we were there and I felt very welcome at Hawks Cay.
-The Villa (see below for more on it)- I loved the patio- both upstairs and downstairs. I also liked the full kitchen, washer and dryer. It was a pleasure to go home with clean clothes. It was a tremendous money saver to eat breakfast and lunch in the villa.

So what was the bad? Some aspects of the villa.
-The Villa- we had reserved a Sunset Villa but were provided an upgrade to a Marina Villa (2005). We arrived very late at night Saturday but could tell things were not as we had hoped.
1- The upstairs is VERY tiny. There is very little room to get around the bed, the only space for a suitcase is in a small unlit closet (the width of which is about the size of a suitcase). This is not a huge issue for us as we don't take up a lot of room but I did stub my toe on the bed frame more than once. The bathrooms were also tiny- one tub next to one toilet next to one sink in a tiny room. I did appreciate the size of the patio and the downstairs, for me, was fine as far as size is concerned.
2- The cleanliness- This particular villa has not really been cleaned properly in quite some time. As we decided to stay put and not seek other accommodations we spent about 45 minutes on Sunday cleaning the villa (door knobs, bannisters, light switches, etc.). The floors are so dirty that you can shower and go walk around the villa and your feet will be black in under an hour. The carpets are stained, the walls need to be cleaned, the tile is really dirty and trust me- I did not really look around at anything to see what else was going on.
3. "Housekeeping"- I say this with quotes because they weren't really housekeepers. There is no Do Not Disturb sign for you to put on your doors. The housekeeping staff came in and would: always make our beds upstairs (they didn't change the sheets based on the black mark on our sheets was always there and in the same location); sometimes they would empty all or some of the garbage in the villa; sometimes they would change the towels. Personally I would have rather not had them in my bedroom to make my bed if that was all they planned to do (I found that fairly odd).

Since we had made the choice to remain at Hawks Cay we took the good with the bad. We really enjoyed our time there and traveled outside the resort for some activities and meals while we stayed on property for others. We did speak with the manager before checking out to relay our issues. He was quite friendly and understanding and gave us a small discount off the bill and offered to personally walk us through a villa for our next visit.

I would definitely try Hawks Cay again knowing the following: 1. I would do a complete villa walkthrough upon checking in (no late check in). 2. I would have a back-up plan of Tranquility Bay Resort if Hawks Cay could not meet my standards. However, I must stress that I really enjoyed my visit there and the resort is almost a perfect paradise!

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review, July 10, 2014
Thank you for sharing your experiences and photos with us. We are delighted that you had the opportunity to enjoy many of our amenities including our Sunset Cruise and on-site restaurants. Your comments about our housekeeping will allow us to identify areas where we can make improvements and we offer our sincerest apologies for any inconveniences that may have impacted your stay. It was great to have you stay at the Hawks Cay Resort and we hope that you have the opportunity to visit with us again so that we can go above and beyond your expectations.
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Melbourne
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 30, 2014

when cruising the florida keys a good anchorage is duck key and the resort is hawks cay marina price is on par with all the other marinas but you get full use of the resort pools restaurants a welcome relief when its 95* out on the water

Room Tip: call ahead to ensure a marina berth
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  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hawks_Cay-FL, General Manager at Hawks Cay Resort, responded to this review, July 10, 2014
Thank you for sharing your review of your stay at the Hawks Cay Resort Marina. Our goal is to provide a great experience for all of our guests and we are delighted that our resort made such a great impression. It was wonderful to have you here and we look forward to welcoming you back again on your next voyage to the Florida Keys.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hawks Cay Resort

Address: 61 Hawks Cay Boulevard, Duck Key, FL 33050
Phone Number:
Location: United States > Florida > Florida Keys > Duck Key
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in Duck Key
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hawks Cay Resort 4*
Official Description (provided by the hotel):
Sunset Villa 5005 located on Duck Key Harbor overlooking the Gulf. Expanded size bump-out provides roominess of a cottage villa. Huge master suite with balcony, 2 full baths up, 1 half bath down. Dining room seats 8, sleeps 6, big lower deck and sandy beach. Call Reservations to reserve 5005. ... more   less 
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Also Known As:
Hawks Cay Hotel Duck Key
Hawks Cay Duck Key
Duck Key
Hawk Cay Resort
Hawks Key
Hawks Cay Resort Duck Key, Florida

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